Sorry to hear about this Uncle Toad;
The turn around is fast but make sure
you send it to the right place!
since the thread will be deleted let me relate
one of my typical boring stories.
I had to send my focus 2r lll back to the factory last month.
(BTW mine is an early one (#00005 ) like Phils)
The amp fell off the balcony of a three-story condo while
the guitarist was 'helping me' move my stuff as I negotiated
with the client for the overtime.
Without asking me if I even wanted it moved of course.
What is it with guitarists anyway!?!
The amp worked fine but I figured AI should give
the innards a once over in case there was a potential for disaster.
It was in the case when it fell and the 'non-rack' ears were bent.
like Eric S I needed the upgrades too.
Anyway I sent it off right away to the address on the original box.
Not realizing that THEY HAD MOVED!!!!!!!!!!!!!!
I called Rick and he calmly told me what to do and
I got it back in less than a week even with the mix up.
I borrowed a little GK combo in the mean time....
sort of because of the ultimate solution thread in strings.
But mostly because it belongs to the guitarist who dropped it.
told him that I hoped that I can keep from dropping it off a pier.
BTW the upgrades were:
Replaced output transistors
Bleed through mod
Modified grounding circuit
They replaced the side panels
and did a burn in and tests.
All Free of course.
AFAIK the amp suffered no intrenal damage in the fall.
Let us know what you do toad.