Bartolini Waranty

[Rene]

Did you ever deal with Bartolini?
This pickups and preamp manufaturer is a charm to deal with. I had a very good experience concerning their waranty policy.
Pat Bartolini was very helpfull and honest honoring their waranty on one of their defective product. She replaced the product free of charge and sent it by priority mail shipping included.
Thank You Pat from Bartolini Electronic for the professional and prompt service and I wish there were more good companies like yours
Members should trust Bartolini Electronic because they stand behind their good quality product.
Roy

[capnsandwich]

I've never dealt with their customer service but I've had custom pickups on order and it took several months to get them out to me. I must say they were worth the wait though. Bartolini xxM45c quad coil pups are amazing!!! I've heard others talk about how they've had good experiences with their customer service department. I guess if everyone's talking good about them they can't be all bad.

[Phil Mailloux]

I just wished they updated their joke of a website to put proper support on it

[123eraniod]

Originally Posted by Rene

Did you ever deal with Bartolini?
This pickups and preamp manufaturer is a charm to deal with. I had a very good experience concerning their waranty policy.
Pat Bartolini was very helpfull and honest honoring their waranty on one of their defective product. She replaced the product free of charge and sent it by priority mail shipping included.
Thank You Pat from Bartolini Electronic for the professional and prompt service and I wish there were more good companies like yours
Members should trust Bartolini Electronic because they stand behind their good quality product.
Roy

PLUS 1000 on bartolini pick up and preamp ,

[eleonn]

Originally Posted by Phil Mailloux

I just wished they updated their joke of a website to put proper support on it

that really pass through my mind everytime I see that website.

[Yvarg]

Anyone have any idea if they would exchange my pickups if I found out that they weren't the right kind for my bass after I had installed them? Just wondering . . .

[erikbojerik]

Originally Posted by Yvarg

Anyone have any idea if they would exchange my pickups if I found out that they weren't the right kind for my bass after I had installed them? Just wondering . . .

This falls into a fairly gray area...

They aren't defective and it sounds like they work properly, if I am reading between the lines correctly it sounds like you're just not terribly happy with the tone they're producing. If there's nothing wrong with the materials and workmanship, then really they aren't subject to the warranty terms....if you were sending them back to Bartolini's lawyers, they would probably just send them right back to you.

On the other hand, for the sake of customer relations good companies will often give you a partial credit (or exchange) even though there's nothing wrong with the pickups per se. And you don't get what you don't ask for.

If it were me, I'd just sell them in the TB classifieds and get what you can for them. Lots of folks like Barts.

[newfuture]

As weird as it sounds, fax them and ask:925-449-7692

Originally Posted by Yvarg

Anyone have any idea if they would exchange my pickups if I found out that they weren't the right kind for my bass after I had installed them? Just wondering . . .

[Son of Magni]

Originally Posted by Phil Mailloux

I just wished they updated their joke of a website to put proper support on it

Yeah, it's really pathetic with broken links and all. But they do have dimensional drawings if you can figure out which drawing goes with which pickup.

[Yvarg]

This falls into a fairly gray area...

They aren't defective and it sounds like they work properly, if I am reading between the lines correctly it sounds like you're just not terribly happy with the tone they're producing. If there's nothing wrong with the materials and workmanship, then really they aren't subject to the warranty terms....if you were sending them back to Bartolini's lawyers, they would probably just send them right back to you.

On the other hand, for the sake of customer relations good companies will often give you a partial credit (or exchange) even though there's nothing wrong with the pickups per se. And you don't get what you don't ask for.

If it were me, I'd just sell them in the TB classifieds and get what you can for them. Lots of folks like Barts.

Yeah, that's why I have no idea whether they would exchange them or not. They would by no means be at fault in my possible scenario. I'm talking about a misinterpretation of pole alignment on my part where a full string is beyond what their widest suggested string width is (though quite frankly, I haven't tested them out yet so they might work out just fine still). It would be super cool of them to be willing to exchange them for credit or something so I can get the correct pickups, but I understand if that's beyond what they can do.

I was more asking anyone reading this thread who had dealt with them before if they thought Bartolini would be willing to do that sort of thing or not.

As weird as it sounds, fax them and ask:925-449-7692

Thanks for the advice.