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04-12-2006, 02:30 PM
| | Craftsman | | Join Date: Mar 2006 Location: Fort Montgomery, NY | |  Sperzel tuner problem... please help.
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Alright, I'm most of the way through building my first guitar. I ordered a lot of the parts from Carvin, including the sperzel tuners. Now I had to order one extra, because I'm building a 7 string guitar.
Carvin sent the extra tuner, but not the little nut that screws in top and holds the tuner on the guitar. (See attachment) 
So what should I do? I thought I should call Carvin but would they even be able to send me just that nut? That seems pretty ridiculous. Do you guys know of anyplace I'd be able to get that one part??? 
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04-12-2006, 03:26 PM
|  | Registered User
Owner and builder Clementbass | | Join Date: Jun 2004 Location: Central Florida | | | Call them and get them to send it.....t |
04-12-2006, 03:39 PM
|  | Registered User | | Join Date: Sep 2000 Location: Decatur, GA | | Quote: |
Originally Posted by RHolt Alright, I'm most of the way through building my first guitar. I ordered a lot of the parts from Carvin, including the sperzel tuners. Now I had to order one extra, because I'm building a 7 string guitar.
Carvin sent the extra tuner, but not the little nut that screws in top and holds the tuner on the guitar. (See attachment)
So what should I do? I thought I should call Carvin but would they even be able to send me just that nut? That seems pretty ridiculous. Do you guys know of anyplace I'd be able to get that one part??? |
It's not ridiculous to call Carvin and request they send the rest of your order. |
04-12-2006, 10:18 PM
|  | so far, so good | | Join Date: Nov 2001 Location: US-NY-NYC | | | They should send it next day air, with a free set of strings for your trouble. In an ideal world, anyway.
__________________ "Art without engineering is dreaming; engineering without art is calculating." --SKR |
04-12-2006, 10:23 PM
| | Registered User | | Join Date: Oct 2002 Location: Urbana, IL | | | Carvin is usually pretty good with customer service, I have heard. Go ahead and call them.
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04-13-2006, 04:02 AM
| | Bitten by the luthiery bug... | | Join Date: Oct 2001 Location: Budapest, Hungary, EU | | Quote: |
Originally Posted by RHolt Do you guys know of anyplace I'd be able to get that one part??? | It seems to me you have the screw-on, hexagon-shaped part, just not the O-shaped part that goes under it.
Hardware stores. The kind that carry screws and (hand)tools. Shouldn't be more than a few cents.
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04-13-2006, 09:05 AM
| | Registered User | | Join Date: Aug 2001 Location: Winnipeg, Canada | | Quote: |
Originally Posted by Frank Martin It seems to me you have the screw-on, hexagon-shaped part, just not the O-shaped part that goes under it.
Hardware stores. The kind that carry screws and (hand)tools. Shouldn't be more than a few cents. | I think that he's saying that he doesn't have the part in the picture.
RHolt, call Carvin. They should provide you with the part, since you bought that part from them and they didn't send it to you. |
04-13-2006, 09:27 AM
| | Craftsman | | Join Date: Mar 2006 Location: Fort Montgomery, NY | | | Geoff is right, I'm missing that nut that has the "O" part attached to it.
You're all right. I'll give Carvin a call today, they ought to send it.
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-Ray
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04-13-2006, 01:48 PM
| | Craftsman | | Join Date: Mar 2006 Location: Fort Montgomery, NY | | I've had some problems with Carvin's shipping dept. (sometimes they just... don't ship things) but their customer service is top notch.
I called today about the nut for my tuner, I explained what happened, he asked for my name, brought up the order and the next thing out of his mouth was "Alright, I'll have that nut shipped out to you." 
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-Ray
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