i guess TB doesnt let you know when your subscription is up???

nalapit13 · #1 07-05-2009, 06:05 AM

W T F!!! i log on to TB today and find my avatar and profile pic are gone and my mailbox is 100% full.... so i am assuming my subscription is up?!?!?! why does noone let you know this? i was a gold supporting member and this is how they let you know?!?!?!?

**Freddels** · #2 07-05-2009, 06:33 AM

This happened to me last year and it took over a week to re-instate my status even though I immediately paid. This year, I received a reminder email before it expired (which I greatly appreciated).

**Kelly Lee** · #3 07-05-2009, 06:42 AM

IIRC, the forum software sends out an automatic reminder to renew your membership. I know I got one. Check your spam folder just to make sure it didn't end up there. However, software does do some strange things sometimes.

LilRay · #4 07-05-2009, 06:50 AM

Do you know when you subscribed? Like Kelly said it may be a software goof. I'd make sure I got a full year though.

God Bless, Ray

nalapit13 · #5 07-05-2009, 08:54 AM

Quote:

Originally Posted by Kelly Lee

IIRC, the forum software sends out an automatic reminder to renew your membership. I know I got one. Check your spam folder just to make sure it didn't end up there. However, software does do some strange things sometimes.

no reminder. talkbass knew when my birthday was, but not my subscription...

very dissapointed. my original date of signup is 7/6. so i was cutoff a day early.

LilRay · #6 07-05-2009, 08:58 AM

Quote:

Originally Posted by Kelly Lee

IIRC, the forum software sends out an automatic reminder to renew your membership. I know I got one. Check your spam folder just to make sure it didn't end up there. However, software does do some strange things sometimes.

Kelly, How far in advance does the reminder get sent out?

Thanks,
God Bless, Ray

**Freddels** · #7 07-05-2009, 09:10 AM

Quote:

Originally Posted by LilRay

Kelly, How far in advance does the reminder get sent out?

Thanks,
God Bless, Ray

My start date 6/4 and I got an email on 6/2. So, not sure if the cutoff date would have been 6/3 or 6/4. Either way, I do appreciate the reminder.

Make sure your profile is set to accept emails from the administrator.

René_Julien · #8 07-05-2009, 09:12 AM

In light of this thread I went to check when my subscribtion expires.

I noticed something strange.

You can have a subscription for 80 years.

Will TalkBass garantee me that I will live that long?

edit:

Also something I don't understand,

for example a Gold Supporting Membership, you can choose for 60$, 80$ or 100$ a year.

Is there a difference?
Or is it just that you can voluntary choose a donation amount?

LilRay · #9 07-05-2009, 09:19 AM

Quote:

Originally Posted by Freddels

My start date 6/4 and I got an email on 6/2. So, not sure if the cutoff date would have been 6/3 or 6/4. Either way, I do appreciate the reminder.

Make sure your profile is set to accept emails from the administrator.

Thanks Freddels, I was thinking that if the reminder got sent say a month early, somebody might forget. A couple days would be no problem.

God Bless, Ray

nalapit13 · #10 07-05-2009, 09:25 AM

any reminder would have been nice.. days, months, hours?? anything. i got nothing. $60 and no reminders. i am sure i am not the only one this has happened to. but i am especially mad about it. i have great feedback on here, paid for the gold membership and this is what happens?? not cool.

René_Julien · #11 07-05-2009, 09:34 AM

Quote:

Originally Posted by nalapit13

any reminder would have been nice.. days, months, hours?? anything. i got nothing. $60 and no reminders. i am sure i am not the only one this has happened to. but i am especially mad about it. i have great feedback on here, paid for the gold membership and this is what happens?? not cool.

Perhaps you should have posted your issues here: http://www.talkbass.com/forum/f59/ .

I'm sure Paul would love the feedback on this and will find ways to improve on the reminder-system.

LilRay · #12 07-05-2009, 09:35 AM

Quote:

Originally Posted by nalapit13

any reminder would have been nice.. days, months, hours?? anything. i got nothing. $60 and no reminders. i am sure i am not the only one this has happened to. but i am especially mad about it. i have great feedback on here, paid for the gold membership and this is what happens?? not cool.

Nala, I understand and sympathise with your frustration, and I agree that not getting a reminder is definately not cool, but computers are machines. Every program malfunctions now and again. I'd also like to know if this is a more common occurrence, but I assume it was just a software mistake and the administrators will make it right and correct the problem.

BTW Have you made sure your account will receive email from administrators as Freddels pointed out?

God Bless, Ray

nalapit13 · #13 07-05-2009, 09:43 AM

talkbass emailed me a happy birthday with a coupon for some talkbass merchandise on june 5. so i would assume they can get to me.

i didnt get a reminder to my knowledge last year either. i just renewed and moved up to gold supporting from just supporting.

nalapit13 · #14 07-05-2009, 09:44 AM

Quote:

Originally Posted by C'thulhu

Perhaps you should have posted your issues here: http://www.talkbass.com/forum/forumdisplay.php?f=59 .

I'm sure Paul would love the feedback on this and will find ways to improve on the reminder-system.

i just looked in the bug reports and someone has moved this thread there already.

René_Julien · #15 07-05-2009, 09:46 AM

Quote:

Originally Posted by C'thulhu

Perhaps you should have posted your issues here: http://www.talkbass.com/forum/forumdisplay.php?f=59 .

I'm sure Paul would love the feedback on this and will find ways to improve on the reminder-system.

Wow... a 100$ a year Gold Supporting Membership must have gave me some superpowers around here.

I suggested this thread should move here and it did.

Jeff K · #16 07-05-2009, 03:59 PM

I never got a reminder the last time either. All of a sudden I couldn't post anything. Reminders would definitely be good...

**paul** · #17 07-06-2009, 09:38 AM

The forum system (vbulletin) automatically sends out reminder emails 3 days out. There is very little that can 'go wrong' with a simple mail function on a day-to-day basis. Therefore if you don't get it, I have to think that either your email client, your mail provider, or your ISP has tagged it as spam. If it's your client or provider, you can check spam boxes. If it's your ISP (aol, etc), you're out of luck. If for example AOL sees that it's receiving 100 "your subscription is about to expire" emails a day, and a few users click the "report spam" button to delete the email, AOL will start trashing the emails or blocking TalkBass subscription emails.

Given these facts, I highly recommend that you don't count on an email for your reminder. You can find your expiry date by clicking on "My TalkBass" -> "Paid Subscriptions". Then, add that expiration date to your iCal, google calendar, paper calendar, etc.

nalapit13 · #18 07-06-2009, 04:37 PM

i would think that it was on my end except that i got birthday wishes from talkbass and they were not spam. i check all of my spam before deleting it and nothing from talkbass was there or i would have renewed it. and apparently i am not the only one that has not gotten a reminder. i just wish that someone would have a different explanation other than maybe it went to my spam folder.

LilRay · #19 07-06-2009, 07:33 PM

Quote:

Originally Posted by paul

Given these facts, I highly recommend that you don't count on an email for your reminder[/size]. You can find your expiry date by clicking on "My TalkBass" -> "Paid Subscriptions". Then, add that expiration date to your iCal, google calendar, paper calendar, etc.

Nalapit13, See above.

It may just be a fluke, and I'm sure you weren't the only one not to get a reminder, but has it made you so sore that you're not going to renew? Did you lose something in the process?

What viable explanation would suffice for you to accept it?
Seems to me you're extra sore over something IMO that's really trivial. Not getting a reminder and temporarily not being a Supporting Member isn't life altering. Is there an Issue over your upgrading to Gold Status?

At this point it is neither here nor there, as it is over and done with.

I'm curious of the resolution you were seeking though? As it seems you're still dissatisfied.

God Bless, Ray