Originally Posted by BullHorn
Their support is not useful... they forward me to the Israeli so support email but they can't help...
You should have posted a message on the forums. They do answer. Don't forget to provide the serial number.
Like I've previously said, your local dealer sucks. If they're official Ibanez dealers, not only they can solve such issues, but they are obliged solve them because the brand works only through them.
On the other hand, if you decide to use aftermarket parts, buy a full set of tuning keys.