New bass came with scratched up pick guard

Wetpaint4k0 · #1 01-03-2013, 06:52 PM

Hi, I just picked up my new bass from Guitar Center that I ordered during their Christmas sale.

The pickguard is really scratched up and I was wondering if I should be concerned and go back to the store or if it's normal to come like this.

I don't really know if I should be panicking/annoyed since it took like two weeks to get into the store. Thanks.

DeliriumTremens · #2 01-03-2013, 06:52 PM

has it still got the plastic on?

Wetpaint4k0 · #3 01-03-2013, 06:54 PM

Quote:

Originally Posted by DeliriumTremens

has it still got the plastic on?

Nope, I checked.

DeliriumTremens · #4 01-03-2013, 06:57 PM

what bass is it? I'd probably take it back if it's supposed to be brand new

Wetpaint4k0 · #5 01-03-2013, 06:57 PM

Music Man Sterling Ray34

... Yeah I'm disappointed.

vegas532 · #6 01-03-2013, 07:00 PM

Quote:

Originally Posted by Wetpaint4k0

Hi, I just picked up my new bass from Guitar Center that I ordered during their Christmas sale.

The pickguard is really scratched up and I was wondering if I should be concerned and go back to the store or if it's normal to come like this.

I don't really know if I should be panicking/annoyed since it took like two weeks to get into the store. Thanks.

Sounds to me like someone re-boxed a floor model. Would I put it past them? Absolutely not!

johnson79 · #7 01-03-2013, 07:00 PM

Ask them to replace the pg or for some cash back. I'm sure they'll help you out.

Clark Westfield · #8 01-03-2013, 07:01 PM

Bring it back to them, they will take care of it.

I went through 2 Fender Jazz's before I received the last one which was perfect.

When you pay retail, be picky.

Bassbubble11 · #9 01-03-2013, 07:03 PM

Things like that are the reason I don't shop at Guitar Center.

Wetpaint4k0 · #10 01-03-2013, 08:07 PM

I just got back from returning it and having the guy order me a "new" one. He tried to pass it off like the material of the pickguard scratches really easily...

1. It's supposed to be new, I'm assuming this model would come with plastic on it.
2. All the floor models had similar scratches.

DeliriumTremens · #11 01-03-2013, 08:26 PM

when brand new they have plastic on and an 'inspected' sticker on top of the plastic

hhenry · #12 01-04-2013, 06:03 AM

Double check the plastic if you still have the guitar. Twice now I have removed the plastic only to find what I thought was a scratched pickguard. Further inspection found that there was a second layer of plastic !! And a perfect pickguard underneath that.

SolarMan · #13 01-04-2013, 06:15 AM

Can you post a picture?

That would help us help you!

DWBass · #14 01-04-2013, 06:32 AM

They grabbed it off the rack. Everyone knows GC has no stock in the back! GC sucks when buying 'brand new' basses/guitars.

ggvicviper · #15 01-04-2013, 07:23 AM

Quote:

Originally Posted by DWBass

They grabbed it off the rack. Everyone knows GC has no stock in the back! GC sucks when buying 'brand new' basses/guitars.

+1. My policy with GC is to either buy used or buy somewhere else.

3234718 · #16 01-04-2013, 07:37 AM

Quote:

Originally Posted by DWBass

They grabbed it off the rack. Everyone knows GC has no stock in the back! GC sucks when buying 'brand new' basses/guitars.

Quote:

Originally Posted by ggvicviper

+1. My policy with GC is to either buy used or buy somewhere else.

+1
My favorite bass was a used find at GC. Every new one I've ever considered there had something at the very least cosmetically wrong with it, if not completely f***ed up.

ggvicviper · #17 01-04-2013, 07:47 AM

Quote:

Originally Posted by 3234718

+1
My favorite bass was a used find at GC. Every new one I've ever considered there had something at the very least cosmetically wrong with it, if not completely f***ed up.

To the OP:

I only owned ONE brand new bass from GC. Funnily enough, I ordered it online and had it shipped to the store. Everything else has been a used instrument.

Maybe you should return it and order from Musician's Friend or Sweetwater or somewhere else. GC has a good return policy at least.

Spinal Tapper · #18 01-04-2013, 09:07 AM

Did you get a great deal on it? If it's one of these issues where they want you to send the bass back or you're going to wait 2 months for a replacement pick guard, might as well chalk it up to experience and purchase a new one yourself. Maybe figure it as a chance to change your pick guard out and get a new look for your brand new bass

georgiagoodie · #19 01-04-2013, 01:20 PM

You must have received a Euro model by mistake....

Wetpaint4k0 · #20 01-04-2013, 02:07 PM

Quote:

Originally Posted by Spinal Tapper

Did you get a great deal on it? If it's one of these issues where they want you to send the bass back or you're going to wait 2 months for a replacement pick guard, might as well chalk it up to experience and purchase a new one yourself. Maybe figure it as a chance to change your pick guard out and get a new look for your brand new bass

Yeah, I'm thinking if the next one doesn't work out I'm just going to return it and buy it myself ($100 bucks off). But I did file a formal complaint with customer service mostly because I wanted to hear them say, "it should come with the plastic." Round 2 has already been shipped, but I don't expect much.

The only reason I bought this from GC was because of the sale. Lesson learned.