Rondo's business.

[tastybasslines]

I understand the posters point of the view. You cannot try an SX. Paying for return shipping if you don't like it, seems like the right thing to do, but it prohibits people from taking a chance on something sight unseen, which is basically Rondo's business model. It's enough prevent me from ordering one - what if I genuinely don't like it? That's not my fault and I'm not just "renting" the bass, or kicking the tires only to return it. I doubt that's the MO of 99% of people who order one. Rondo relies on reputation to sell it's products, and I shouldn't have to feel guilty returning a bass just because the various geniuses of the TB community are convinced that a SX can go toe to toe with a Sadowsky.

Since it appears that Rondo produces a product that easily outperforms their price point, this type of situation should theoretically rarely occur. However, IMO, Rondo should factor this into their pricing, by making a small adjustment upward to compensate for this occurrence, if they want to continue doing business this way.

[Showdown]

Originally Posted by tastybasslines

I understand the posters point of the view. You cannot try an SX. Paying for return shipping if you don't like it, seems like the right thing to do, but it prohibits people from taking a chance on something sight unseen, which is basically Rondo's business model. It's enough prevent me from ordering one - what if I genuinely don't like it? That's not my fault and I'm not just "renting" the bass, or kicking the tires only to return it. I doubt that's the MO of 99% of people who order one. Rondo relies on reputation to sell it's products, and I shouldn't have to feel guilty returning a bass just because the various geniuses of the TB community are convinced that a SX can go toe to toe with a Sadowsky.

Since it appears that Rondo produces a product that easily outperforms their price point, this type of situation should theoretically rarely occur. However, IMO, Rondo should factor this into their pricing, by making a small adjustment upward to compensate for this occurrence, if they want to continue doing business this way.

Can you point out the various geniuses here that think an SX can go toe to toe with a Sadowsky? I haven't seen any. I've seen quite a few compare them favorably with an MIM Fender, but not a boutique bass.

[fourstringbliss]

My SX eats Sadowsky's for breakfast.

[tastybasslines]

Originally Posted by Showdown

Can you point out the various geniuses here that think an SX can go toe to toe with a Sadowsky? I haven't seen any. I've seen quite a few compare them favorably with an MIM Fender, but not a boutique bass.

It was said with slight sarcasm.

The general theme I've picked up on here is that SX owners seem to think their basses are the best thing since sliced bread and that they can do no wrong. I'm sure we can agree that there are many staunch defenders of the SX on TB.

Without losing sight of my original post, the idea is that there can and are surely many reasons why one would want to return a SX. To characterize returners of an SX as only "tire kickers" or "renting" a bass are completely unfair.

[1958Bassman]

Originally Posted by punisher911

I'm told my return shipping will be refunded by a check. It's the original shipping that isn't being refunded because of the one bass that didn't have a quality issue. I guess overall it's not a huge money thing, but it's still money.

"Items may be returned for any other reason within thirty days of receiving but will not have shipping charges refunded."- you returned it "for any other reason". You shouldn't expect a refund of the shipping because you didn't pay attention to or didn't understand the return policy.

If you want to buy an instrument, try it before paying. If he's actually refunding the shipping for the bass that didn't have any problems, it's in hopes that you'll stop posting that he didn't want to suck up to you by paying for shipping that he specifically states will not be refunded. If you keep posting about this, it's you who has the problem, not him.

[nukes_da_bass]

Originally Posted by fourstringbliss

My SX eats Sadowsky's for breakfast.

Now THAT'S sig worthy!

[punisher911]

Originally Posted by 1958Bassman

"Items may be returned for any other reason within thirty days of receiving but will not have shipping charges refunded."- you returned it "for any other reason". You shouldn't expect a refund of the shipping because you didn't pay attention to or didn't understand the return policy.

If you want to buy an instrument, try it before paying. If he's actually refunding the shipping for the bass that didn't have any problems, it's in hopes that you'll stop posting that he didn't want to suck up to you by paying for shipping that he specifically states will not be refunded. If you keep posting about this, it's you who has the problem, not him.

Again, for hopefully the last time... I did not ask for return shipping of the decent quality bass. I asked for the shipping refund of the bass that had unacceptable quality in the neck pocket. He originally denied me all shipping refunds. After a few discussions with Kurt Z, he refunded the shipping for the one faulty bass. It took a few emails back and forth, explaining the situation, but it was finally resolved. Yes, $15 may not be much money, but when it was his police to refund the $15 on the one of two basses, that $15 becomes my money and I wanted it.

and as for your comment, "if you keep posting about this, it's you that has the problem, not him." I posted ONCE about it. A few hours before he rectified it. I added a few replies to the post to clarify what I was meaning because some how everyone was focusing on the one of two basses that didn't have the quality issue. My intent was not to get the 100% refund because I knowingly sent back the bass without quality issues. I was admitting that one of the basses was actually very nice. I didn't keep posting about it. Maybe part of my issue is because I'm a nurse. When you give me two things at the same time, if one is bad, I must treat the other the same way.

[Eric Moesle]

Silly man, expecting people on Talkbass to read a post carefully and not overreact on assumption.....what in the world were your thinking....

[C.Linton]

Originally Posted by punisher911

Again, for hopefully the last time... I did not ask for return shipping of the decent quality bass. I asked for the shipping refund of the bass that had unacceptable quality in the neck pocket. He originally denied me all shipping refunds. After a few discussions with Kurt Z, he refunded the shipping for the one faulty bass. It took a few emails back and forth, explaining the situation, but it was finally resolved. Yes, $15 may not be much money, but when it was his police to refund the $15 on the one of two basses, that $15 becomes my money and I wanted it.

and as for your comment, "if you keep posting about this, it's you that has the problem, not him." I posted ONCE about it. A few hours before he rectified it. I added a few replies to the post to clarify what I was meaning because some how everyone was focusing on the one of two basses that didn't have the quality issue. My intent was not to get the 100% refund because I knowingly sent back the bass without quality issues. I was admitting that one of the basses was actually very nice. I didn't keep posting about it. Maybe part of my issue is because I'm a nurse. When you give me two things at the same time, if one is bad, I must treat the other the same way.

Well then, maybe you should have shipped them back seperately, and this wouldn't have been a problem. As it is, Kurt bent over backwards to accomodate you, even though he didn't have to. He could have done like most other online dealers and not offered free return shipping at all. You contacted him, he gave you what you wanted, there's nothing to complain about anymore.

[WoodyG3]

Originally Posted by C.Linton

Well then, maybe you should have shipped them back seperately, and this wouldn't have been a problem. As it is, Kurt bent over backwards to accomodate you, even though he didn't have to. He could have done like most other online dealers and not offered free return shipping at all. You contacted him, he gave you what you wanted, there's nothing to complain about anymore.

Shipping separately would have cost a LOT more.

I agree Kurt bent over backwards, and I think the OP is happy with the final outcome. Break out the chorus of bluebirds, and let's take in the beautiful sight of an orange sunrise as we whistle a happy tune to start the new day.

[1958Bassman]

Originally Posted by punisher911

Again, for hopefully the last time... I did not ask for return shipping of the decent quality bass. I asked for the shipping refund of the bass that had unacceptable quality in the neck pocket. He originally denied me all shipping refunds. After a few discussions with Kurt Z, he refunded the shipping for the one faulty bass. It took a few emails back and forth, explaining the situation, but it was finally resolved. Yes, $15 may not be much money, but when it was his police to refund the $15 on the one of two basses, that $15 becomes my money and I wanted it.

and as for your comment, "if you keep posting about this, it's you that has the problem, not him." I posted ONCE about it. A few hours before he rectified it. I added a few replies to the post to clarify what I was meaning because some how everyone was focusing on the one of two basses that didn't have the quality issue. My intent was not to get the 100% refund because I knowingly sent back the bass without quality issues. I was admitting that one of the basses was actually very nice. I didn't keep posting about it. Maybe part of my issue is because I'm a nurse. When you give me two things at the same time, if one is bad, I must treat the other the same way.

Apparently, I should have explained the comment about continuing to post- if you have posted about this on other forums and don't make it known that the situation is being rectified, you could have legal problems, especially if you were to continue making Kurt look like the bad guy.

Why must you treat both the same? If one is good and one is bad, the one that's good could have been kept. One doesn't really reflect on the other and I don't know how being a nurse has anything to do with buying a bass (or two). Seeing both as bad when only one has some kind of problem isn't logical, nor is it normal. If you had twin children and one had some kind of problem, I would hope you wouldn't consider both to have be bad.

[Yakob]

Originally Posted by nukes_da_bass

Now THAT'S sig worthy!

Yep...

[nukes_da_bass]

HELOOOOOO.....NURSE! (animaniacs lol)

[Lublin]

Originally Posted by Eric Moesle

Silly man, expecting people on Talkbass to read a post carefully and not overreact on assumption.....what in the world were your thinking....

INDEED!

[punisher911]

For the record, I haven't posted on other forums. Thanks for the assumption though.

As for my reasoning, it's a medication thing, not a twin child thing. A bass is a commodity like medication, not a living being like your children. To even compare the two?

Yes, I did mention to Kurt that not shipping separately probably invited the issue. Being that were returned for different reasons, I should have shipped them back differently.

I am happy with the outcome.

And lastly, I guess my overreacting for posting instead of giving it more time to be resolved, I deserved the return overreactions of the almighty internet. lol

[capncal]

Triple Doubles are Rondo's business.

you are talking about Rajon Rondo who plays basketball for the Boston Celtics, right?

[Smokin' Toaster]

Originally Posted by punisher911

...Maybe part of my issue is because I'm a nurse. When you give me two things at the same time, if one is bad, I must treat the other the same way.

I hope I never come into your clinic at the same time as a DOA.

[Doodaddy]

Originally Posted by punisher911

When you give me two things at the same time, if one is bad, I must treat the other the same way.

"Here are two patient's charts. One is terminally ill with every disease imaginable and we need you to shoot them in the face immediately for mercy. The other one? Needs a physical for insurance purposes."

"I'm going to need a pistol and two bullets! STAT!!!"

[Herrick]

I myself wouldn't return a very cheap item if I didn't like it, but the OP has every right to do so & Rondo does have a return policy. Anyway, it's nice to see that it all worked out for the buyer. This also works out for the seller because potential buyers can read this thread & see all the great comments about Rondo

[notverygood]

He returned two basses. One faulty, one not. He asked for refund on shipping for bad bass per return policy. Kurt complied per policy after a few emails. This didn't seem that hard to understand, IMO. There are no bad guys here.