Sadowsky service

[Pietzsa]

Just had to bring this up to brag on roger. I wrote him last weekend trying to get the specs for a metro UV70 replacement jack.

My strap fell when I was playing and damaged the jack. 100% my fault and I was trying to buy a replacement.

Roger replies back that he'll send me one. 4 days later I get it in the mail, all paid for by him. This is my 2nd metro to buy and with service like that it won't be my last bass from him.

I've never owned a NY model and he still chose to do something like this. Wish there were more like him out there in businesses like this.

[maurilio]

Glad you had the opportunity to experience Roger's CS!
He is definitely one of the guy who has set the standard in customer service, right from the beginning of his career…
many (many) years ago I had a NYC 4 standard with a defective bridge pickup.
In the middle of the gig it would cut out and be gone for the whole night and be back functional the day after.
The weirdest thing that has ever happened to me in so many years in the guitar business….
after going over all the trouble shooting, I contacted Roger and explain what was happening.
He sent a new bridge pickup at no cost (BTW I was living in Switzerland at that time)….

M

[rulyongo]

My experience with them has been always amazing, from the time I visited the Times Square Shop years ago just to snoop around because at the time I couldn't afford a Sadowsky to last month when I went to the new shop to buy strings they always treat me with great respect and always helpful!!!

On a side note, Mike Tobias is also great with his customers... Highly recommended!!!

[DonovanBankhead]

Roger is a class act - no doubt. I've had a couple of dealings with him, and he's ALWAYS been a great guy to deal with.

[MAJOR METAL]

Roger Sadowsky is the MAN !