(Doctor Bass) Dr. Bass - Customer Service Thread - Complaints & Concerns

U.S. Bassist · #1 03-26-2009, 09:53 AM

I know there have been many threads on Dr. Bass, but I just want to get a new warning out to any players out there with G.A.S. thinking about one of their products.

DON'T BUY FROM DR. BASS.

They are way past due on my order (that is prepaid infull), and many others from what I read here. If you do a search with the Better Business Bureau, they score a big fat "F". They have some cases with the BBB where they have not even responded? Sound familiar.

I certainly wish I would have done my due diligence prior to ordering.

Please, anyone intending on buying a Dr. Bass product, give your money to a more deserving manufacturer. Many great products out there.

U.S. Bassist

milwbassman · #2 03-26-2009, 09:58 AM

I know the feeling. It sucks when you do not get any responses to voicemail and email. Never again... I learned a valuable lesson.

**capnsandwich** · #3 03-26-2009, 09:58 AM

Wow, this is the second thread I read about this. What's going on with Dr. Bass?

**BurningSkies** · #4 03-26-2009, 10:54 AM

This kind of stuff has been happening for years. It's nothing new. If you do a search you'll find that BigFatBass posted this same kind of situation with Dr. Bass YEARS ago

jnewmark · #5 03-26-2009, 11:07 AM

The secret ( at least in my case ) is ordering a cab that they already have in stock. I've done this twice and have never waited more than two weeks. If you want a custom made cab, you take your chances as far as wait time goes.

Bassin' 'Round · #6 03-26-2009, 11:27 AM

Quote:

Originally Posted by capnsandwich

Wow, this is the second thread I read about this. What's going on with Dr. Bass?

LOL, nothing different than what has always happened. The outfit is on the slimy side. Lift up a rock, you'll see them.

They're lucky though, unfortunately. It's hard for people to do a search for them because of the "DR" in the name. Messes with the search function. So it's hard for people to find out the crappy info.

Alembicplyr · #7 03-26-2009, 11:32 AM

Go holla at jorg schroeder, he'll get you straightened out.

iualum · #8 03-26-2009, 11:36 AM

Quote:

Originally Posted by Alembicplyr

Go holla at jorg schroeder, he'll get you straightened out.

...yep, or Low Down Sound, Avatar, or Bill Fitzmaurice...

xbassmanx · #9 03-26-2009, 04:03 PM

Hang in there U.S. Bassist!

I received my cab last week after waiting 6 months.

lowmid1 · #10 03-26-2009, 06:28 PM

Quote:

Originally Posted by U.S. Bassist

I know there have been many threads on Dr. Bass, but I just want to get a new warning out to any players out there with G.A.S. thinking about one of their products.

DON'T BUY FROM DR. BASS.

They are way past due on my order (that is prepaid infull), and many others from what I read here. If you do a search with the Better Business Bureau, they score a big fat "F". They have some cases with the BBB where they have not even responded? Sound familiar.

I certainly wish I would have done my due diligence prior to ordering.

Please, anyone intending on buying a Dr. Bass product, give your money to a more deserving manufacturer. Many great products out there.

U.S. Bassist

To be completely fair, the BBB shows a grand total of 4 complaints in the past 36 months and they were regarding delivery issues. 2 are listed as resolved and acknowledged by both parties and 2 show up as unresolved. If the dispute was resolved and neither party updates the BBB then they could show up as unresolved permanently.

MIJ-VI · #11 03-27-2009, 05:39 AM

Quote:

Originally Posted by xbassmanx

Hang in there U.S. Bassist!

I received my cab last week after waiting 6 months.

Commreman · #12 03-27-2009, 06:03 AM

Am I the only guy that had a great experience with Marc and Chuck??

I've had my cab 18 months. They took their time and discussed at length what would be the best cab for my situation. They could have sold me something much more expensive, and didn't. They went out of their way to be certain that the cab was delivered on time for me. Hell, they even discussed which power heads would be best!

I like these guys. I'm sorry that you are having a bad experience. It's a small operation for sure, but they make a great product!

You guys can re commence complaining and throwing darts now.........

greenboy · #13 03-27-2009, 07:37 AM

Quote:

Originally Posted by Commreman

You guys can re commence complaining and throwing darts now.........

Don't stop there! It's a real shame England ever passed those child labor laws! What was so wrong about sending small children up chimneys for 14 hours a day? - Why, they'd be dead in a few years ANYWAY!!!

Sliderbass · #14 03-27-2009, 07:39 AM

I've asked this question on the "other" thread that was closed. How many people have received cabs from Marc in 2009? It looks like that number may be 2 or 3. I wonder how many people are waiting for a cab?

Say what you will, the wait alone should send people running the other way. Nevermind the "stories" about why your cab is delayed. It would appear that Marc's 15 minutes of fame are over! It would shock me if all of us who are waiting(AND paid in full up front)will EVER see a cabinet. If we were to hear that Marc closed his shop and disappeared, I would not be shocked.

Ten months and counting for my order...

twinfallsbass · #15 03-27-2009, 10:14 AM

I too am sorry to hear about your problem. I bought two Dr.Bass cabs used, so I did not have to wait. I had a problem where my two cabs did not match impedance wise ( tube amps do not like 2.67 ohm loads ). I emailed Marc about the problem, now it did take him a few days to get back to me, but he offered me a used, 4ohm, 15" speaker for super cheap, now I have matching cabs. Despite all the negative press Dr.Bass is getting, I thought I would let people know that Marc at Dr.Bass does do good things and does help out. He for sure is not closed, and I am sorry about your frustration.

iualum · #16 03-27-2009, 10:55 AM

Quote:

Originally Posted by Sliderbass

I've asked this question on the "other" thread that was closed. How many people have received cabs from Marc in 2009? It looks like that number may be 2 or 3. I wonder how many people are waiting for a cab?

Say what you will, the wait alone should send people running the other way. Nevermind the "stories" about why your cab is delayed. It would appear that Marc's 15 minutes of fame are over! It would shock me if all of us who are waiting(AND paid in full up front)will EVER see a cabinet. If we were to hear that Marc closed his shop and disappeared, I would not be shocked.

Ten months and counting for my order...

...ten months...ten months!...ten months!!!...

...honestly now, is there anyone who doesn't think this is way beyond ridiculous?...

ashtray · #17 03-27-2009, 11:00 AM

I put a deposit down on a new car back in Jan 2008. The latest update is the car will be ready by December 2010! That said, I wouldn't wait that long for a bass cab - I'm pretty much "this week or never" when it comes to that kind of stuff. I get impatient just waiting for UPS when it takes 4-5 days to ship something to me!

nightcityburn · #18 03-27-2009, 11:02 AM

10 months is ridiculous. Sorry, he should respond or refund the money. It shouldn't take 6 months, and if he knew he was that far behind, he should have let customers know. Odds are he hasn't started production, and won't for a while.

nightcityburn · #19 03-27-2009, 11:04 AM

Quote:

Originally Posted by ashtray

I put a deposit down on a new car back in Jan 2008. The latest update is the car will be ready by December 2010! That said, I wouldn't wait that long for a bass cab - I'm pretty much "this week or never" when it comes to that kind of stuff. I get impatient just waiting for UPS when it takes 4-5 days to ship something to me!

What kind of car?

milwbassman · #20 03-27-2009, 01:06 PM

I ordered a 212 and a 115 cab. On their website, it states that these are their most popular combination. If it really is, you would think they would have the components to make these and shoot them out the door. The main problem is pre-paying for the orders. If they had to bill customers at time of shipment, they certainly would bust their as*es to get the product out the door. I don't mind waiting, but don't give me a line either. Be honest about the lead-time, then it is my decision if I want to wait or not. Marc called me a month ago saying he was ordering the covers for my cabs. yesterday he stated he just ordered them, and it takes a week to get, hmmm? I won't wait past six months.