Guitar Center seems to take a beating here so I figure I would share a positive story. For Christmas I received a Tascam GT-R1. I actually ordered online it in late November but my wife and I decided to put it away so my son could give it to me for Christmas. I put songs on the SD Card but found that all of the artist folders whose name began with the letters L through Z had no songs listed. I put the SD Card into a Tascam GB-10 and it worked fine. All the artists and songs appeared. The GT-R1 would not format the SD card either. I contacted GC customer service and they suggested that I go to store to return it and have them order me a new one. This is where I had a problem. When I purchased the GT-R1, it was on sale for $126. It now costs $249. The store's computer system would only allow them to take $45 off the new price. I called GC customer service and explained the situation. They placed a new order at the price I originally paid ($126) and said I will have it by the weekend.