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Acoustic Image repair

Discussion in 'Amps, Mics & Pickups [DB]' started by marvin spangles, Nov 23, 2013.


  1. marvin spangles

    marvin spangles

    Joined:
    Nov 26, 2004
    Location:
    Strabane Norther Ireland.
    I have a focus 2R purchased in 2005 and it died about six weeks ago. I contacted Rick at AI and he said send the amp it's still under warranty. Just got the amp back today and I noticed that he upgraded several other parts for free.
    This level of customer service deserves loud applause.
    :hyper::hyper::hyper:
     
  2. Febs

    Febs Supporting Member

    Joined:
    May 7, 2007
    Location:
    Philadelphia, PA
    Hear hear. When my original Clarus developed a problem after 10 years of MANY hours of hard use, Rick fixed it under warranty and had it back to me within a couple of days, and he included a new bag. Customer service literally doesn't get any better than that.
     
  3. SirMjac28

    SirMjac28 Patiently Waiting For The Next British Invasion Gold Supporting Member

    Joined:
    Aug 25, 2010
    Location:
    The Great Midwest
    Wow how long is the warranty?
     
  4. Greg Clinkingbeard

    Greg Clinkingbeard

    Joined:
    Apr 4, 2005
    Location:
    Kansas City area
    Disclosures:
    Setup and repair/KRUTZ Strings
    Only Rick knows but I've never heard of anyone unhappy with his service. I just bought a first generation Clarus; his legendary service made the decision an easy one. His amps sound great as well.
     
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  6. misterbadger

    misterbadger

    Joined:
    Sep 13, 2012
    Location:
    Northern California
    Rick's awesome - last year I bought an older AI extension cabinet on Craigslist that arrived with a trashed woofer and grill as a result of obvious poor packing. I called to order parts, and had everything I needed in a couple of days; Rick refused payment.
     
  7. SirMjac28

    SirMjac28 Patiently Waiting For The Next British Invasion Gold Supporting Member

    Joined:
    Aug 25, 2010
    Location:
    The Great Midwest
    Wow that's some incredible customer service good to hear it's still out there I'll have to check his stuff out.
     
  8. SirMjac28

    SirMjac28 Patiently Waiting For The Next British Invasion Gold Supporting Member

    Joined:
    Aug 25, 2010
    Location:
    The Great Midwest
    That Contra series 4 looks like the perfect match for my Guild
     
  9. Mark Gollihur

    Mark Gollihur Supporting Member

    Joined:
    Jul 19, 2000
    Location:
    Gloucester County, NJ
    Disclosures:
    Chief Low-Frequency Facilitator, Gollihur Music LLC
    Officially, it's a 5-year warranty. But stories abound of Rick's willingness to take care of customers (when he can) even beyond that timeframe. Even those who admittedly broke their own amps by dropping or spilling beer on them at a gig.

    The guy is, deservedly so, a customer service legend. :)
     
  10. bcamp

    bcamp

    Joined:
    Jul 9, 2013
    I bought a Clarus in 2007, it's been gigged hundreds of times and on 2 separate occasions, someone tripped on a cable and jerked it out of the amp. So, broken 1/4" input on Ch 1 and no XLR input on Ch 2. Rick fixed both, no charge and upgraded a couple of components, also no charge. I didn't miss a payday as the amp was fixed and home in a week. Rick Jones is my hero.
     
  11. fretno

    fretno Supporting Member

    Joined:
    May 10, 2009
    Location:
    Los Angeles
    It doesn't get any better !
     

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