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Carvin is a Winner

Discussion in 'Basses [BG]' started by GrandLowBass, Dec 18, 2012.

  1. GrandLowBass

    GrandLowBass Supporting Member

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    Oct 26, 2012
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    I just wanted to take a quick moment to praise Carvin's customer service. I've owned a BX500 for about six months now and I'm still madly in love. Unfortunately, I plugged into some sketchy electrical circuit and fried the mother board; smoke, pops, the whole shibang. I called Carvin up, instantly got a human being on the other end, and shipped my amp off to Cali that night. Apparently their amps don't get fried like this too often so they were low on repair stock. Yet, they managed to get everything repaired and shipped back to me before Christmas! They even pleasantly put up with my follow-up call a few days later. I should receive the amp in a couple of days and I'll give an update on repair quality.

    tl;dr Carvin is good at customer service.

    Anyone else concur?
  2. GrandLowBass

    GrandLowBass Supporting Member

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    Oct 26, 2012
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    P.S. The repairs were covered by their FREE one year warranty. Woo.
  3. NYCbassist

    NYCbassist Supporting Member

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    Mar 10, 2007
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    3
    Their Customer Service is great. The BX500 is Great.
  4. mellowinman

    mellowinman

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    Oct 19, 2011
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    37
    I bought a 16 channel board from them. I love it more than most people.
  5. GrandLowBass

    GrandLowBass Supporting Member

    Joined:
    Oct 26, 2012
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    Everything about their company makes me want to buy a bass from them.
  6. kreider204

    kreider204 Supporting Member

    Joined:
    Nov 29, 2008
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    Sweet. I just mailed my MB10 to them for repairs - I hope it goes as well as it did for you.

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