1. Welcome to TalkBass 2014! If you're new here, we just went through a major site upgrade. Please post all concerns and bugs to the Forum Usage Issues forum. We will be monitoring that forum. Thank you for all of your feedback.

    The TalkBass iphone/android app is NOT WORKING currently. We're working on it. Tapatalk IS working, so if you need to use an app, use Tapatalk. Try using your browser though - TalkBass is now 100% responsive to your phone/tablet screen size ;)

    Please read the TalkBass 2014 FAQ for lots of great info on the new software.

DR Support: Broken string?

Discussion in 'Strings [BG]' started by Ezmar, Dec 12, 2012.

  1. Ezmar

    Ezmar

    Joined:
    Jul 8, 2010
    Likes Received:
    0
    Just a quick question. I bought some Hi-beams through BassStringsOnline, and but them on a week or so ago, and the string broke at the bridge not two minutes hence. Would I be able to contact DR for a free replacement? I've heard wonderful things about their customer service.
  2. Lowactnsatsfctn

    Lowactnsatsfctn

    Joined:
    Sep 29, 2011
    Likes Received:
    0
    You can contact them and state your case. Only DR can answer that question.

    Then you shouldn't be hesitant to call or email them. Its a company you've heard good things about not kids on your lawn
  3. SLaPiNFuNK

    SLaPiNFuNK Gold Supporting Member

    Joined:
    Jul 28, 2006
    Likes Received:
    0
    Disclosures:
    Owner: BassStringsOnline.com
    I will shoot you a PM with instructions.

    For fastest response I would contact BassStringsOnline directly ;)

    Unfortunately I can not always find threads :(
  4. madbassplaya

    madbassplaya Supporting Member

    Joined:
    Dec 28, 2007
    Likes Received:
    0
    Like a Boss.
  5. bassnyc1

    bassnyc1

    Joined:
    Jun 3, 2006
    Likes Received:
    0
    This happened to me years ago. The G string broke within minutes of putting it on. I wrote a letter to DR (this was in the pre internet and email days)
    In the letter, I mentioned what gauge set and type of DR strings they were. A week later, I received a replacement G string AND a new set completely free of charge along with a letter of apology. I guess that's one reason why they have been my go-to string for 20 years.

Share This Page