DR Support: Broken string?

Discussion in 'Strings [BG]' started by Ezmar, Dec 12, 2012.


  1. Ezmar

    Ezmar

    Joined:
    Jul 8, 2010
    Just a quick question. I bought some Hi-beams through BassStringsOnline, and but them on a week or so ago, and the string broke at the bridge not two minutes hence. Would I be able to contact DR for a free replacement? I've heard wonderful things about their customer service.
  2. Lowactnsatsfctn

    Lowactnsatsfctn

    Joined:
    Sep 29, 2011
    Location:
    Central Ca
    You can contact them and state your case. Only DR can answer that question.

    Then you shouldn't be hesitant to call or email them. Its a company you've heard good things about not kids on your lawn
  3. SLaPiNFuNK

    SLaPiNFuNK Gold Supporting Member

    Joined:
    Jul 28, 2006
    Location:
    LA California
    Disclosures:
    Owner: BassStringsOnline.com
    I will shoot you a PM with instructions.

    For fastest response I would contact BassStringsOnline directly ;)

    Unfortunately I can not always find threads :(
  4. madbassplaya

    madbassplaya Supporting Member

    Joined:
    Dec 28, 2007
    Like a Boss.
  5. bassnyc1

    bassnyc1

    Joined:
    Jun 3, 2006
    Location:
    NYC
    This happened to me years ago. The G string broke within minutes of putting it on. I wrote a letter to DR (this was in the pre internet and email days)
    In the letter, I mentioned what gauge set and type of DR strings they were. A week later, I received a replacement G string AND a new set completely free of charge along with a letter of apology. I guess that's one reason why they have been my go-to string for 20 years.

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