I bought a guitar case made by Gator on accident. I had so many watched cases I thought they were all for the bass. So I had to send it back and exchanged for a bass version but all they had was used. So I took the used case but it has a broken non working latch. I wrote gator to ask about replacement parts and told them in an email it was not under warranty and was willing to pay for the parts needed but they insisted they would send me a free replacement anyway. Just wanted to mention the great service by Gator.