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Genz Benz Warranty

Discussion in 'Amps [BG]' started by basso_profundo, Jan 13, 2014.


  1. basso_profundo

    basso_profundo

    Mar 12, 2012
    Denver, CO
    It sounds like Genz Benz is going away as its own brand and will be incorporated into the Fender line.

    I just picked up a new Genz Benz Contour 500, does anyone know if Fender will cover the warranty?
     
  2. Jim C

    Jim C

    Nov 29, 2008
    I was told yes by my local dealer (Washington Music Center) that is selling old GB inventory.
     
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  4. Hapa

    Hapa

    Apr 21, 2011
    Tustin, CA
    The warranty will be covered by Fender. FMIC has been doing the customer service for over a year now.
     
  5. B-string

    B-string Gold Supporting Member

    Genz-Benz didn't drop off the face of the earth, Jeff and Andy are at FMIC. Andy (agedhorse) even has a repair station in his R&D lab in California for out of warranty repairs for reasonable cost and quick turn around.
     
  6. Yep.

    OP: I wouldn't even worry about the GB warranty being covered.
     
  7. Joedog

    Joedog

    Jan 28, 2010
    Pensacola FL
    From what I was told, GB/F has yet to receive a Contour back with issues!!!! Looking forward to getting mine soon.....back ordered.......argh.
     
  8. agedhorse

    agedhorse Development Engineer-Mesa, Product Support-Genz Supporting Member

    Feb 12, 2006
    Warranty is not a problem, Fender and GB service centers are handling repairs. I can also handle warranty and non-warranty repairs at my R&D lab in CA as well.
     
  9. basso_profundo

    basso_profundo

    Mar 12, 2012
    Denver, CO
    Thanks for the replies!

    Good to hear - I absolutely love the amp.
     
  10. dmckahan

    dmckahan

    Feb 3, 2014
    I had heard at NAMM, that Fender was phasing-out the Genz Benz line. (Very upsetting for a long-time GB user). I'd waited to upgrade my GB gear, and after NAMM, had to hustle to find and order a Shuttle Max 9.2 and 4x10 Uber cab. There is very little GB inventory left in the pipeline.
    I'm glad to hear that Fender will honor the Genz Benz warranties.
    Any thoughts on availability of GB parts in the future?
     
  11. TuneIn

    TuneIn

    Jul 24, 2013
    Nor. Cal
    I've recently acquired a Shuttle Max 9.2 and 4x10 Uber cab. I've been using a 6.0 shuttle max with great results, in Rock, Alt-Rock, and Country music for the last 5 years. it would be a shame if their business line is re-branded as a "Fender" product. Booooo!
     



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