[Edited the title after my recent discovery that tons of people have been talking about this already...] I'm putting this in the amp section because it involves a custom cab builder. I won't mention any names because I'm sure other folks have had perfectly good experiences with them and I have no interest in tarnishing anyone's reputation. Basically, I ordered a $1000+ custom cab, it took way (way, way) longer than the quoted time to get built, and when it came it didn't work properly and I wasn't very happy with the finished product in general. So I returned it, and we agreed I should get a refund. (This process took a little extra time as we had just had a new baby when the cab was delivered.) Now it's been many months and I've seen only a tiny percentage of the money come back to me. Communication is extremely slow, and has been since the beginning. The business still seems to be going, as far as I can tell online, and you'd think they'd at least have a credit card or something to cover situations like this, even if cash on hand was low. Has anyone been in a similar position? What can I do? I could use the money I have tied up in this for gear that I can actually play. I'm not a pushy person by nature, so I've probably already been way nicer about this than anyone in their right mind would be.