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IT Help – How to Set Up an After Hours Voice Message on a Telephone System

Discussion in 'Off Topic [BG]' started by whoatherechunk, Feb 26, 2014.

  1. whoatherechunk

    whoatherechunk Supporting Member

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    Hey guys, I work for a business and they’re looking to implement an after hours message on the telephone when we’re not operating. E.G: “Thank you for calling…… we are open from……”. We do not need to have a voice mail system nor do we want messages to be left. We essentially just want what an old school tape voice recorder would do and just leave a message for customers when they call instead of having the phone ring off the hook. I’ve called Radioshack and other places but since we have about 6 lines it seems it wouldn’t work. All 6 lines are funneled into one business work phone number if that makes any sense. I’m not sure if I’m talking to the wrong people and I have been given misinformation. The current phone service is AT&T and I am unsure as to what service they may offer but they always seem to gouge away. Do you guys have any experience or info on this?
  2. MJ5150

    MJ5150 Terrific Twister Supporting Member

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    I've set these up before as part of a telecom solution for businesses. It required some hardware and software. There is a chance AT&T offers this service via some kind of 'cloud', so it may be worth a call to them.

    -Mike
  3. whoatherechunk

    whoatherechunk Supporting Member

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    Thanks,

    It just seems odd that it's so complicated considering it was done in the past with such a simple little voice message tape recorder.

  4. MJ5150

    MJ5150 Terrific Twister Supporting Member

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    You can still buy that hardware. There are plenty of places online that sell used telecom equipment. Someone will have that device you are looking for.

    -Mike
  5. whoatherechunk

    whoatherechunk Supporting Member

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    Gonna bump it up to see if there are any other opinions.
  6. slobake

    slobake Supporting Member

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    It depends on a lot of things. Do you have standard POTS lines? That is straight dial tone. Or do you have VOIP. If you have VOIP you probably already have voicemail.
    If you have standard POTS lines you probably have a hunt group that starts with the main phone number. All calls will come in on that number unless it is busy.How many calls are you expecting at night? If it is just a few then you can hook the answering machine up to the main line. There is always a chance that a second call will come in and the answering machine will miss that. Still it is an improvement over what you have now. Make sure you set up the answering machine with a short message and that it answers with as few rings as possible. That will increase the chance of getting all calls. You will also need to remember to turn the machine on at night before you leave. Make sure the machine is password protected.
    If you are expecting a lot of calls at night this won't work.
  7. whoatherechunk

    whoatherechunk Supporting Member

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    Great info Slobake. Thanks.

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