My GenzBenz is eating tubes!

Discussion in 'Amps [BG]' started by wvbass, Jan 27, 2013.


  1. wvbass

    wvbass Supporting Member

    Joined:
    Mar 1, 2004
    Messages:
    2,975
    I bought a new Shuttle 9.0 in May. Very quickly, (first gig, actually) I started hearing some noise in the amp. GB helped me diagnose this as a faulty preamp tube. I replaced the tube with a nearly-new tube (1-2 hours of previous use) and all was well. A month or two ago, the amp started doing the same thing. I replaced the tube again. Tonight, I started hearing the noise coming back. So...

    * Am I just unlucky? I haven't use the same brand or supplier when replacing tubes.

    * Are tubes just that crappy now? And I should expect to use 4-6 tubes per year?

    * Is something wrong with my amp?

    * Could a power issue be the culprit? My amp spends most of its time plugged into the same place.
     
  2. SirMjac28

    SirMjac28 Patiently Waiting For The Next British Invasion Gold Supporting Member

    Joined:
    Aug 25, 2010
    Messages:
    8,597
    Location:
    The Great Midwest
    Sounds like the amp preamp tubes can last the lifetime of the amp
     
  3. Jim C

    Jim C Supporting Member

    Joined:
    Nov 29, 2008
    Messages:
    5,796
    something is wrong with your amp
     
  4. wvbass

    wvbass Supporting Member

    Joined:
    Mar 1, 2004
    Messages:
    2,975
    I am thinking that, too. I could be victim of bad luck with tubes, but it seems unlikely.

    I have a backup head or two, so it is not a crisis. I will give it a little time to see if I can get help here before I call Fender for support.
     
  5. Register to disable this ad
  6. vernhillbass

    vernhillbass

    Joined:
    May 11, 2012
    Messages:
    250
    I've had a Shuttle 9.0 for a couple of years and never had a problem. if you registered it with Genz they carry a 3 year warranty. Check their website. Plan on it taking a couple of weeks unless you want to pay about $50 for an expedited service call. Good luck!
     
  7. bassgod0dmw

    bassgod0dmw Supporting Member

    Joined:
    Mar 1, 2007
    Messages:
    11,447
    Location:
    White Plains
    I'd definitely bring the amp in to have it checked, that's not normal at all.
     
  8. nostatic

    nostatic Supporting Member

    Joined:
    Jun 18, 2004
    Messages:
    9,362
    Location:
    los angeles, CA
    Disclosures:
    Endorsing Artist: FEA Labs, Jule Amps
    It's Fender's fault

    :bag:
     
  9. agedhorse

    agedhorse Development Engineer-Mesa, Product Support-Genz Supporting Member

    Joined:
    Feb 12, 2006
    Messages:
    5,362
    This is not normal and there's nothing in the amp's circuitry that could possibly cause this (premature tube failure) but I would like to check your amp over to be sure it's not something simple like a bad tube socket or even something not tube related but in that area of the amp. It's also possible (but unlikely) that you have been extremely unlucky with bad tubes, be sure to send them all back with the amp so that we can test them as well.

    PM me and one of us in R&D will take care of it ourselves. Should take only a couple of days, and under warranty.
     
  10. bluesbass99

    bluesbass99

    Joined:
    Jun 14, 2006
    Messages:
    243
    Location:
    Atlanta, GA
    This is why I love this company.
     
  11. wvbass

    wvbass Supporting Member

    Joined:
    Mar 1, 2004
    Messages:
    2,975
    Will do. Thanks!
     
  12. Texan

    Texan 667 Neighbor of the Beast. Supporting Member

    Joined:
    Aug 15, 2004
    Messages:
    2,125
    Location:
    Houston, TX
    +1

    I just hope that Fender does not kill the customer service that Genz is known for.
     
  13. beans-on-toast

    beans-on-toast Supporting Member

    Joined:
    Aug 7, 2008
    Messages:
    7,341
    I had a MesaBoogie amp that ate pre-amp tubes for lunch. The amp had a fault in the power supply and the plate voltage was higher than it should have been. It was an easy fix.
     
  14. aguacateojos

    aguacateojos Supporting Member

    Joined:
    Jul 9, 2010
    Messages:
    723
    Location:
    VT
    I bought the same amp in April - never had a problem with the tube. Utilize that warranty, son!
     
  15. wvbass

    wvbass Supporting Member

    Joined:
    Mar 1, 2004
    Messages:
    2,975
    There is a thread for this type of comment. Please do not post this stuff here; I opened this thread so I could get some help - and if it is a simple problem, maybe others can benefit from information regarding the solution.
     
  16. SHardin

    SHardin

    Joined:
    Aug 9, 2012
    Messages:
    18
    Location:
    Norhern Indiana
    Yep, sounds like the heater curcuit is fouled up and putting too much voltage on tubes. Could also be the high voltage, but I would guess heaters first. Not right for a new amp.
     
  17. SirMjac28

    SirMjac28 Patiently Waiting For The Next British Invasion Gold Supporting Member

    Joined:
    Aug 25, 2010
    Messages:
    8,597
    Location:
    The Great Midwest
    Very cool good to see that kind of help and customer service.
     

Share This Page