Need help setting up Microsoft account.

Discussion in 'Off Topic [BG]' started by Mike M., Apr 2, 2014.


  1. Mike M.

    Mike M.

    Joined:
    Feb 14, 2010
    This is ridiculous. Bought a laptop the other day and I CANNOT make any headway on trying to set up a Microsoft account. I entered my email address and when I try to put in an account number it tells me it's invalid.

    First, I don't know if I ever did have an account with them after getting my first computer back in '95 and if i did it was under an email address that I no longer use.

    I tried calling the main help number and when I ask to speak to a tech I get a message that says "please dial the 5 digit number of the person you wish to speak to." Called back and got the same thing.

    I then called a Microsoft office here in Michigan, explained the problem and they said we'll connect you to a tech. Thank you!! Guess what? I got the same recording asking for the 5 digit # of who I was trying to reach. Called them back and got the same result.

    I then went online from my desktop PC and tried setting up an account there. Same thing. "Invalid password."

    Gang, I'm not a computer person at all which is making it all the more frustrating. But as you can read I'm trying to get help but can't get any. I don't know WHAT I should be putting in for a password and nothing is working.

    Never encountered worse "customer service" in my life.

    I've had it. Help.
     
  2. DwaynieAD

    DwaynieAD

    Joined:
    Nov 20, 2010
    Location:
    Mechanicsburg, PA
    Hmm mine had a card in the box with the laptop, called the number and entered the 20 digit number and was done.

    was this laptop new?
     
  3. Mike M.

    Mike M.

    Joined:
    Feb 14, 2010
    Yes, brand new.
     
  4. MJ5150

    MJ5150 Terrific Twister Supporting Member

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  6. Mike M.

    Mike M.

    Joined:
    Feb 14, 2010

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