Ordering a Bass from zZounds.com

Discussion in 'Basses [BG]' started by Dradder, Jan 7, 2014.


  1. Dradder

    Dradder

    Joined:
    Feb 7, 2013
    Location:
    Cuenca, Ecuador
    Anyone have any experiences with mail-ordering a bass from zZounds.com? Good, bad, indifferent? Thanks!
  2. Casting Thunder

    Casting Thunder

    Joined:
    Oct 7, 2012
    I ordered a tuner from them which came to me broken, the customer service replaced it without an issue.
  3. cableguy

    cableguy Supporting Member

    Joined:
    Jun 4, 2009
    Location:
    North Bend, WA
    +1

    I ordered a Line 6 bass pod xt live and it developed issues. The replaced it right away and sent a call tag to pick up the 1st one. Great CS with me.
  4. fourstringgirl

    fourstringgirl

    Joined:
    May 21, 2007
    Media:
    8
    Location:
    Southeast USA
    Haven't used them yet. AMS is fantastic and Gearhounds sucks balls. I've ordered once from GC online and had a great transaction with them.
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  6. headband

    headband Supporting Member

    Joined:
    Oct 18, 2013
    Location:
    Indiana
    Ordered from them many times - I had one return (a bass) and it was done promptly with a new one on the way before the original had even been picked up for return.
  7. georgestrings

    georgestrings Banned

    Joined:
    Nov 5, 2005
    I haven't ordered any instruments from them, but have probably placed atleast 10 orders with them - no complaints here...


    - georgestrings
  8. jlepre

    jlepre

    Joined:
    Nov 12, 2007
    Location:
    Warwick, NY
    I ordered my VM 5 Jazz and Line 6 G30 wireless without any issues. I even took advantage of their 4 payment plan. They also beat any sale price I could find.
  9. dominic54321

    dominic54321

    Joined:
    Feb 15, 2006
    Location:
    Philadelphia, PA
    I've ordered numerous items from zzounds. Great customer service. One of the priciest items was a Fender American Deluxe 5 string bass. The electronics had a grounding issue. They accepted the return, paid for all shipping both ways, and shipped out the new bass all withing a day or 2. I highly recommend zzounds. They'll also pricematch AND beat any other advertised price. goodluck.
  10. rocksmoot

    rocksmoot

    Joined:
    Mar 7, 2013
    Location:
    Ozark Country - Rogers, AR
    Zzounds rocks.
  11. himluis1

    himluis1

    Joined:
    Sep 28, 2012
    I bought a bass and amp , return a bad bass , they send me a new bass , no problems or issues ... Good CS , good prices
  12. Double Agent

    Double Agent Supporting Member

    Joined:
    Mar 10, 2006
    Location:
    Lakeland, FL
    Bought a guitar amp (Fender Deluxe Reverb RI) from them and an Ampeg SVT7-Pro. Both transactions were incident free. No basses or guitars yet, but I wouldn't hesitate based on my experiences.
  13. generation zero

    generation zero Supporting Member

    Joined:
    Jul 24, 2012
    Bought two Gibson Les Paul basses, a Fender Antigua Burst Jazz bass, and a Gibson 60's Tribute Les Paul. All four arrived in perfect shape, with no problems whatsoever. They're super cool to deal with too, I've had to adjust a payment date back a few days once or twice, and they've never given me any problems with that either. (Used the 12 month payment plan on the 3 Gibsons, 8 month plan on the Fender.) Totally cool company, I'd buy from them again in a heartbeat. Sweetwater is another great company to deal with, as good if not better than Zzounds. Can't go wrong in my opinion with either one!
  14. Templar

    Templar Supporting Member

    Joined:
    Jan 11, 2005
    Location:
    deeper underground
    Zzounds has always been good to me, although it's been a while since I've used them.
  15. Zoomie

    Zoomie Supporting Member

    Joined:
    Jan 26, 2012
    Location:
    East Tennessee
    I have ordered 4 or 5 basses, and a ton of gear.

    Stellar customer service.
  16. BossOnBass

    BossOnBass

    Joined:
    Aug 11, 2012
    I've ordered a lot of gear from zzounds over the past 6 or 7 years. They have been great to deal with. Transactions have always been smooth.
  17. joeeg33

    joeeg33 Supporting Member

    Joined:
    Sep 11, 2002
    Location:
    Central New Jersey
    Zzounds, and AMS,(American Musical Supply) are the same company. Both in the same building in NJ. They also have a warehouse in the mid west.
  18. TolerancEJ

    TolerancEJ

    Joined:
    May 27, 2010
    Location:
    Vancouver, BC Canada
    I ordered a B-stock Ken Smith KSD Burner 6-string from zZounds for $749 in December 2012. There were a few dings in the body and a small ding on the tip of the headstock, both of which had already been disclosed on the website so I had no surprises. Even taking the few bumps into consideration, I'd say the bass is a solid 7.5 out of 10.

    The shipment arrived on time, so no problems there. The packaging, I'll give zZounds a 4 out of 10. It arrived in an instrument box simply stuffed with crumpled up newspaper. The box arrived with a few holes. It could be either they re-used an old box, or perhaps the bass might have received one or more extra dings.

    In any case, I like the bass & will be keeping it. It has a nice wide neck like my Warwick Thumb BO 6. Great tone!

    [​IMG]
  19. Nephilymbass

    Nephilymbass Supporting Member

    Joined:
    Feb 7, 2011
    Location:
    Fayetteville Ft Bragg NC
    Not for basses. I've never bought a new bass without playing it first. Because with basses how it feels is a big issue to me. I have however bought cabs, amps, and other gear and had no issues. I do prefer AMS myself. Been using their interest free easy payment plan to get gear for years. Several of the others followed them in offering similar deals
  20. jlepre

    jlepre

    Joined:
    Nov 12, 2007
    Location:
    Warwick, NY
    Thank you for not answering the OP. Now back to our regularly scheduled program....
  21. KeddyLee

    KeddyLee

    Joined:
    Nov 12, 2013
    Location:
    Delaware
    I've used them for strings and parts. Never bought a bass from them but I have had good experiences from ZZ. No complaints.

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