Straight up I'll get this out of the way so I don't get any quick/glib responses. I'm not a hand's on guy. I've been playing guitar for 12 years and any time I've tried to fix something on an instrument myself I've botched it. This is why I get other people to look after my instruments, really good professional people (usually). I have a problem with a guitar service I had done on my electric. I've neglected my Maton MS503 and for the last 2 years its gone unplayed. It's been sitting in the corner, strung up in a low tuning enduring dust and heatwaves while I've been using my other guitars. It's no surprise that over this period the neck became entirely shot. Last week I took the Maton into my usual shop, who did a magnificent job on my Stratocaster last time so I had no qualms going to see those guys again. I asked them to do a full service to get the old girl shipshape again, and they agreed. Now I've picked it up, I've given it a couple of days playing and I've decided I'm unsatisfied with the job they've done. The neck feels gummy, the guitar simply won't stay in tune and the intonation on the G and B string is obviously out. I'm also suspicious that the pickup heights are wrong because I'm getting a muddy suck-tone with any configuration I try. Long story short it's got to go back, and I'm going to have to complain. I'm just concerned that I'll get told a response like 'because you neglected it this is as good as we can get it' and because I'm not a hands on person I don't know if that's true or not. Is it possible that due to a couple of years on the shelf the neck is permanently bowed? I feel like they should have told me if it was in such bad shape rather than simply just letting me take it and taking my money. Does anyone have any advice? Sorry for the rant.