I have had a recent troubling story come across to me from a well-respected member here and close friend. I have done dealing with this guy for years in tens of thousands of dollars starting with a purchase of a Wal bass over eBay and became close over the years and have had dozens of transactions across the country and most times based on complete trust professionalism. I mention all this only to demonstrate how much I trust his word and description of a situation and or item. I have been talking with him over the past few months about a small builder in southern California of custom and non-custom bass cabinets. The guy is a seemingly well respected builder and has been so for a long time his cabs can be seen all over Talkbass. Although I do not have anyone in my circle owning and gigging this guy’s cabs I have heard them in person and read many reviews. That being said his recent exchange has swayed me to not order a cab I was planning on ordering in the near future. I am posting this for several reasons. I would like to get feedback on the subject maybe to see what others might think and how they might size up the situation. I do not mean to sway the facts one way or the other just present them as they are. Sure I have my own personal feelings about it enough so as to not order anything from the guy. I also think one of the reasons of TB is to share information good or bad so it may help a prospective buyer to make the right decision if they are going to lay out some hard earned cash on an item and they might know just who they are dealing with. So I am just going to make bullet points as to try and avoid a novel of a post as they were relayed to me and as how I do believe they occurred. * Guy is interested in a cab. Builder helps and consults buyer on best cab for his needs and gives a more than fair discounted price since already built and ready to go including free shipping. Cab is being bought with a check. * Buyer finds out troubling financial news about his significant other and requests to temporarily back out of deal for time being. Builder is cool about it asks he not cancel check as it’s deposited and builder doesn’t want to incur bounced check fees. Buyer is cool about it and asks if he can be refunded check back. Builder say yes cool as soon as confirmed bank clears it. * Along the way buyer is not completely aware of re stocking fees and shipping fees as not clearly noted on website or from seller and figures he caught builder in time before he ships cab since check has not cleared and just sent. Builder follows up 15 min later with email stating cab was already picked up by FedEx per his office desk administrator. * Buyer requested it be tracked back to shop and seller says his assistant is on the phone trying to get FedEx to retrieve the cab. No response after this. * Buyer does not receive cab and builder as promised sends check back to buyer received 5 days later. So far so good, both sides staying on course. * Buyer gets check from builder with an invoice minus shipping fees and re stocking fees. Buyer says wow OK cab most likely never shipped and I never received cab and realizes there are costs involved and is not happy with charges but can understand and questions builder. * Builder explains fees to buyer and buyer says OK you want to pull funds for a check I didn’t cancel out of trust and to help you not get cancellation fee and you pull fees out anyway, then requests please show me tracking information as proof of actual shipping and need for restocking fee and asks more than 4-5 times over several emails. * Builder never responds to buyers request, states he is on the road traveling until weekend and claims 100% customer satisfaction and all but threatens legal retaliation for possibility of negative or slanderous posts on interwebs by buyer. Never provides proof the cab even left his shop. * Shouldn’t a buyer be provided tracking or shipping information or some proof of charges since cab never was received physically? Threatening legal fallout and pursuit without proof of charges seems more than unfair and unfounded. * Buyer says just show me proof of your charges and I’ll stop any communications and questions builder ignores and provides nothing. What would you guys think/do? I believe cab never shipped at all and builder is upset about the cancellation and has time invested and wants a return on it. If that is the case I can understand but if a charge is created and listed as a FedEx fee/picked up from shop there should be tracking info provided to justify it and to prove there was actual re-stocking?