The most depressing thing I have ever seen

Discussion in 'Amps [BG]' started by thumpmaster, Dec 11, 2013.


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  1. thumpmaster

    thumpmaster

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    :crying: I emailed Genz Benz with a question about the Contour extension cabinets, and this is the email I got back

    Hello,



    This cabinet would likely handle this wattage no problem, you want to take care not to overdrive the speaker or send really low frequencies at that wattage, excessive volume could overheat the speaker coil. But at a typical playing volume, within the normal range of frequencies used on a 4 string bass, you should be fine.



    We are now selling parts and accessories direct! Call Today!

    Customer service rep identity and contact info removed - BassyBill

    Fender Musical Instruments Corp.

    Consumer Relations Dept

    17600 N. Perimeter Drive Suite 100

    Scottsdale, AZ 85255
     
  2. eukatheude

    eukatheude

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    As a customer support operator, I find extremely annoying when people post my name or work address on forums. I don't doubt for a second it's not this guy's choice to put that in his email sig, so I think it would be sensible to edit out his name.
     
  3. JimmyM

    JimmyM Supporting Member

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    He's not wrong. I don't see the problem.
     
  4. christw

    christw Get low!

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    I'm not sure what you asked them but the response seems to say "it'll be fine if you take care not to abuse it."
     
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  6. David Jayne

    David Jayne

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    If that's the most depressing thing you've ever seen you need to get out more.
    Could be much, much worse. Like, the brand could have ceased to exist. You got a prompt, detailed reply from the new folks (some of whom may actually be old Genz employees). Life goes on.
    It's a bit like going to your favorite restaurant and seeing a sign that reads 'Grand Re-Opening--Under New Ownership.'
    Don't worry about it just yet.
     
  7. natw42

    natw42 Gold Supporting Member

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    +1 - not really cool to do that. And are you upset bc it's FMIC replying and not someone from Genz?
     
  8. activebass

    activebass

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    I think he's trying to make a point about emailing Genz Benz and getting an answer from a Fender employee, but Genz Benz is owned by Fender since 2008.
    http://www.fender.com/en-SG/history/

    And yes, I think the OP should consider removing the last name and email address of the CS rep.
     
  9. JimmyM

    JimmyM Supporting Member

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    To address his point, times change, things change, and Jeff Genzler voluntarily sold the company years ago and knew the implications.
     
  10. Marial

    Marial Pooped Gold Supporting Member

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    Yeah, the OP's life must be pretty good/sheltered. In the scheme of depressing things in life, that seems pretty inconsequential.

    And yes, ought to remove the CS rep's name, etc.
     
  11. BurningSkies

    BurningSkies Supporting Member

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    Its never depressing to get a well thought out and correct answer, no matter what the signature line reads.
     
  12. activebass

    activebass

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    You're right. Thanks for catching that. It's on Fender's site, they purchased KMC in Jan 2008. I've edited my post to reflect that.
     
  13. JimmyM

    JimmyM Supporting Member

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    Edited mine, too.
     
  14. jaypee

    jaypee

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    +1

    Leaving contact information on a public board post like that disregards professional courtesy and violates that boundary.

    Especially if the intent was to start a "rat pack" of "FMIC is the devil, now that they own Genz Benz they are gonna go straight down the toilet....."

    That's like pushing the FMIC rep out in front of a bus without him knowing about it. He was just doing his job, quite well it seems, by answering the question.

    That's not right.
     
  15. agedhorse

    agedhorse Development Engineer-Mesa, Product Support-Genz Supporting Member

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    It looks to me like you got good information from the support group. For folks in many parts of the world, the global Fender service network is how they get service and parts. In the USA and Canada, both KMC and Fender can provide support. I am also available here to support our products.

    All of the Fender and KMC customer service reps that I have ever worked with are good folks. Without a doubt, they have more patience than I do and they deal with customer issues all day long. How many of you guys would last more than a day doing that work? I know I wouldn't!
     
  16. Fat Steve

    Fat Steve The poodle bites, the poodle chews it.

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    I wonder if we may be able to get a mod in here to clean up the OP, just to get the personal information removed.
     
  17. JimmyM

    JimmyM Supporting Member

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    Well if someone does decide to contact the rep from this info, it will likely be to tell him that he did a nice job ;)
     
  18. David Jayne

    David Jayne

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    +1.
     
  19. eukatheude

    eukatheude

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    Wish it was the same here, our products suck. :D
     
  20. jaypee

    jaypee

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    Do you sell vacuum cleaners?
     
  21. BurningSkies

    BurningSkies Supporting Member

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    "...Sir, I can't help you with that. Our products suck, and there's no troubleshooting that will get around that."
     

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