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Truss Rod Broken - Brand New Corvette$$

Discussion in 'Warwick Basses' started by bigsnaketex, Jan 20, 2014.

  1. bigsnaketex

    bigsnaketex Supporting Member

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    Dec 29, 2011
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    I has posted back on 1-13-14 about my "Just-a-Nut" dying on my new Warwick.

    I e-mailed Warwick on 1-14-14 about the nut situation and have not heard back from them yet.

    I had contacted the on 12-10-13 right after I had purchased the bass about 2 tuners that were malfunctioning and one saddle that did not have the set screw to adjust the height and they immediately sent me replacements for those.

    So last night, I go out to my shop and take my bass out of its case so I can measure to cut me a new bone nut since I'm now figuring that they're not going to send me a new nut. . . . It was then that I noticed that the new was bowed badly.

    So I popped open the truss rod nut access cover and inserted the wrench and it just spun freely.

    Obviously the truss rod is broken.

    This is a brand new bass. . . I'm sick. I haven't had a chance to even play it yet.

    So I e-mailed service@warwick.de once more and told them of the problem. . . I'm praying that they will respond to this one but in case they do not, is there an e-mail address for Warwick in the USA that I could contact?

    I'm a bit frustrated at this point and would like some kind of resolution to get started before the bad taste in my mouth becomes worse!
  2. WarwickOfficial

    WarwickOfficial

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    Disclosures:
    Warwick & Framus Social Media
    Bigsnake,

    Sorry to hear your trouble. Who did you contact other than service@warwick.de? You can call us here at the NY Custom Shop and talk with our shop technician right now if you like and we will get this sorted out. (212) 777-6990

    All the best,

    Mike
    Warwick USA
  3. bigsnaketex

    bigsnaketex Supporting Member

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    I finally got an e-mail and am starting the RMA process.

    I was so very happy to be a part of the Warwick family and I've just had a string of bad luck.

    Of course, "stuff" happens. . . and as long as it gets fixed it will be water under the bridge but if there is a "warranty" issue I will be most unhappy.

    But I'm keeping my fingers crossed that Warwick will do the right thing - their customer service is somewhat legendary.

    We'll see this week!!!
  4. Pokerstar

    Pokerstar

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    Please keep us posted - curious about the resolution.
  5. philvanv

    philvanv Gerbil Turds, Kitsap County Turd Core Supporting Member

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    Very cool
  6. bigsnaketex

    bigsnaketex Supporting Member

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    I have sent in the RMA form and am waiting to hear back. I truly, madly, deeply hope this gets resolved. . .
  7. bigsnaketex

    bigsnaketex Supporting Member

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    Just heard back from Warwick (or at least US Music) and they have issued me a RMA to replace my bass.

    I'm glad I had faith that companies would still stand behind their products!
  8. bigsnaketex

    bigsnaketex Supporting Member

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    Happy Days......got my new bass today from Warwick and it is perfect!

    I love great customer service.......now Warwick has a customer for life!

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