Returns & Exchanges
We will gladly accept returns and exchanges within 30 days of receipt. To initiate a return or exchange, simply contact us by emailing firstname.lastname@example.org. Any refunds will be credited to your initial method of payment (PayPal, or credit card) within 2 business days of receipt of returned product.
The customer is responsible for return/exchange shipping charges (except in cases of manufacturer defects, in which case we will immediately send a replacement product, with a prepaid return shipping label).
Please note: Except in cases of manufacturer defects, all returned string sets must be unopened. If you want to try out a set of strings, check out the TalkBass Classifieds for a good used set. All returned shirts and bags must be in new condition and unwashed.