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Discussion in 'Basses [BG]' started by jpeck02, Aug 6, 2013.
I accept that sometimes, people need to renegotiate their commitments. We all screw up and overcommit sometimes. I was tolerant the first time. Now, I am being played.
So basically, it is their policy to string you along until they have enough orders for the type of component that you need, then they build it.
Now I understand why they keep telling me that it will be ready in 30 days.
They simply have no clue when it will be done.
Should not have sold my Sadowsky on Talkbass LOL!
"Unfortunately, Fender is the 800 lb. gorilla and generally do as they please."
Ding! We have a winnah!
That doesn't mean they want bad consumer relations, and I'm sure once corporate knows about this, someone will try to make it right.
Fender may be a gorilla, but that doesn't mean they are Big Brother.
You are right, just a Big Monkey....
sorry to hear you're having troubles with your repair. If you would PM me with the serial I'll check out the details and see if we can put some forward motion in on it....or at least a solid expect date.
I bet if your name was Gary Weinrib or Gordon Sumner you wouldn't have any issues whatsoever.
One way to really get their attention is to complain to the Better Business Bureau. I did that about a Dell laptop a few years back and a long wait and uncertain outcome turned into immediate results.
Obviously another way is to post about it out on a TB Forum. Let us know what happens.
I read gouged eyes explanation Carefully. He explained that the custom classic is not a true 100% custom shop custom instrument. It is a production instrument.
Even worse, it is a limited run production instrument! My point being that they won't even have a neck for you until they may connect on production schedule which obviously is not right now.
Furthermore, I've often wondered about these instruments seeing them on eBay around $2000. It dawns on me that that would be very cheap for a real custom shop instrument. Now I know why!
Update. Rob Schwarz is on the case! Great communication and a new plan. I will update everyone once there is progress. So far, I am cautiously optimistic.
While I'm presently on the Wal wait list (halfway thereabouts), a Fender Custom Shop bass had also been in my plans as well shortly thereafter. I'm saying "had" been until this story. Now I am back on the fence about it.
I'm sorry to hear about how Fender is treating the OP and wouldn't be happy either. Fender CS has always been great to me and if I passed on making a purchase because of one or two issues, I wouldn't own anything. No car, bass, bike, microwave, camera, phone...
It's not so much the fact that there is a problem as in the way Fender is handling it. The errant cc on an inappropriate email is strike one. That kind of comment should never be made by anyone about any customer, regardless of whether or not the intent was to keep it private. Employees who say things like that are toxic. If I were in a leadership role at Fender I'd find the guilty and they'd be dismissed.
The second is the unbelievably slow turn around time for repair.
My reason for voicing this publicly is that aside from being true, I hope it provokes thought that leads to positive action.
With the price of CS Basses.
This is totally wrong.
30 days tops.
Fender dropped the ball, big time on this one.