I'm relatively new here, so i hope this is in the right forum. I had an incident with my new EB/MM Stingray 5 - about a month after buying it, the neck and action got messed up after spending a day in a hot car. i had taken it to a local "luthier" who "fixed" it by cranking the trussrod all the way clockwise and lowering the saddles too far - so it felt all wrong. I was totally unsatisfied, so i called EB and spoke to Nelson and Dan, who immediately said "send it in. we'll fix it. if the neck is warped, we'll replace it. send it now." I sent the bass to EB in california on thursday - they received it via UPS this morning. at 7:00 pm tonight, Dan called from EB to let me know they had checked the instrument, the neck was absolutely fine, they did a full setup on the instrument, fixed the action problems i was having, changed the strings, reset everything back to factory specifications, then called me to let me know they were sending it back tomorrow. Total cost? the cost of shipping. new strings for free. work done basically free of charge. This thread is to just give a huge round of applause to EB/MM, and all of the companies like them that provide excellent customer service, are easy to reach and easy to get answers from, friendly, helpful, and really CARE about their users beyond the initial sale. For all the complaining i do about airlines, telephone companies, AOL, and the like, it's nice to see that companies like EB/MM, Eden, Bergantino, (insert your company favs here) still care about guys like me, even if i'm no longer a pro. hope i put this thread in the right place. and i hope someone from EB frequents this place so they read it.