A Quality Service Shout-Out to Euphonic Audio

Discussion in 'Amps and Cabs [BG]' started by boogiebass, Jun 25, 2003.

  1. boogiebass


    Aug 16, 2000
    Sure, service varies from case to case, even with high-class organizations, but I just wanted to pass this along.

    I own two EA iamp600 amplifiers as I use them with my "mini-monstro" rig powering a single Bergantino HT112 tilted back on a Carvin amp stand. Tremendous clarity, unbelievable range and, yes, great low-end, even on the B string. Hard to believe, I know, but quite true. Anyway, the oldest one (serial number "0000003") would drop to about half volume after it warmed up. Alarming, recent development.

    I contacted Gary at EA and he immediately stated he would fix it and I should ship it to him, which I did. Within a week, it was fixed and on its way back to me. Total cost, $35 plus shipping and he provided me with a full, technical description of what was done to the amp (i.e., replaced a voltage regulator chip for the preamp and modded the board to avoid another known potential problem).

    All this was done with a very friendly, professional attitude and no grief to me whatsoever.

    Of course, this is the way it should always be. But it's so seldom done, IME. Sure makes me look favorable on EA.
  2. tombowlus

    tombowlus If it sounds good, it is good Gold Supporting Member

    Apr 3, 2003
    North central Ohio
    Editor-in-Chief, Bass Gear Magazine
    As a follow-up, and additional praise for the folks at EA, after asking about the differences between the red on black and red on white badges on their cabs, John offered to (and did!) send me four sets of red on white badges and handle stickers for free so that all my cabs would match. Quite nice, especially since I didn't ask! Furthermore, I bought a refurbished VL-210B from them (through Gard:cool: ), which comes with the reconfigured caster locations (to help make the cab more stable). Well, John knew that I also had another VL-210, so (again, without me asking) he sent me two more caster cups and instructions on how to mount them on my other VL-210 - which I bought used!

    I have had good service in the past, and I always appreciate it. But the guys at EA really are exceptional. And that Gard fellow is pretty helpful, too! ;)

  3. FunkySpoo

    FunkySpoo Supporting Member

    Feb 6, 2002
    EAs customed service totally rocks. Even before I was a EA owner they took the time to answer alot of questions I had about their VL210's. I was going from an Eden 410XLT and I need alot of reasurance that they would do it for me. I must have talked Garys ear off but he was really patient and understanding. Now I have 2 VL210s. Great cabs and great customer service. What more could you ask for?
  4. SMASH

    SMASH Guest

    Jan 18, 2000
    Good news.

    Rick, can you give a bit of comparison between the Eden xlt and the EA cabs? I imagine them to be very different animals. Thanks.
  5. FunkySpoo

    FunkySpoo Supporting Member

    Feb 6, 2002
    I'll try. To me the 410XLT had too much mid range to it. Making it alittle too aggressive sounding. And the top end was just harsh. The VL210's are very transparent. They faithfully put out what you put in. They don't wimp out on the bottom end either (not that the Eden did). To me they actually sound bigger that the 410XLT. After I switched to the EA stack our piano player said that the band now has "sensurround" (sp?). They're also alot more sensitive to technique changes so it's easier to get different tone out of bass by changing where and how you play. I hope this helps.