A Question of Character/Ethics/Morals (What Would You Do?)

Contact the seller, and take it from there.

No dilemma.

 

Contact the seller.

 

Does the item have a serial number on it?

 

This is just me but I would contact the seller. I'll spare you a litany of holier than thou reasons.

EDIT: Does the packing slip show only one item shipped? Is one of the s/ns on the packing slip?

 

I'd contact the seller with a view to returning it...at their expense, obviously.

 

I'd contact the seller. This one is definitely tempting, but the "right" choice is pretty obvious.

 

And another vote for contacting the seller. So far 100% of votes are for returning it. TB is such a nice place.

 

The seller needs to know

 

Was it Amazon? Sometimes they don't care. If the box is open, they don't put it back on the shelf. They bundle items in lots and sell them for about 10% of the value.

 

The seller is entitled to a return. Better to make the contact now. If you use whatever it is and can't return it in New condition, you are on the hook.

 

Yeah they should handle everything for you since it was their mistake. Contact them and you'll feel better about it.

I ordered a playground for my kids that shipped freight. It was left in my driveway while I wasn't home. There was an extra box. It was full of 100 dresses. I tried EVERYTHING to get up with the shipping company AND the vendor that some the dresses. I left voicemails and emails for WEEKS with no response.

I eventually gave then to a friend who has an online boutique. She sold them. I felt fine about it because I did my due diligence.

 

IF it's an evil empire like Sony, I'd probably keep it, or sell it.

 

That’s a new one on me. That sounds feasible on small dollar merchandise but not big ticket items.

Also it would matter whether the seller was Amazon itself, or an Amazon Marketplace seller.

Large retailers like Amazon and Best Buy often have agreements with manufacturers that customer returns go straight back to the mfr so Amazon or BB gets credited. Taking returns is a cost of selling your product through those retail channels.

 

Check it out:



On Friday, I dropped off a $400 monitor at the UPS store for a return. Three hours later I got a full refund on my credit card. There's no way the monitor arrived there and they were able test that it was in perfect condition in 3 hours.

 

The bigger question is whether it is one of morals or ethics.

 

I mean, it's definitely immoral to keep it. Don't get me wrong.

 

Amazon refunds customers who are in good standing as soon as the returned item is scanned by the shipper. I dropped off a return at a UPS Store and received my refund within a couple hours.