I bought a bass from a TB'er. When the bass arrived, there was a sizable crack in the pickguard. The pickguard was an aftermarket, wooden piece valued at $150. I contacted the seller who confirmed that the damage did not exist before shipping and who had fortunately purchased insured shipping through UPS. The seller made the insurance claim, and told me that UPS may contact me about inspecting the item. Today, a UPS guy showed up at my workplace (where I had the bass shipped) asking to pick up a damaged item. I explained that the item was at home, because I didn't know about the pickup,. He said no problem, he could come back tomorrow. I asked him about the process, and he said he didn't know much, just that he was to pick it up and drop it off to the claims department. So I have questions: 1. Should I give them the whole bass, or just the pickguard? 2. If the whole bass, should I box it up first? 3. How long should I expect to wait for a resolution? 4. What are the chances that the claim is accepted? I'm kind of worried about sending the bass because I'm afraid to risk further damage from the additional handling. I'm aware that may be an irrational worry. Anyone with experience? Any info would be a big help. Thanks! EDIT: The document that the UPS guy was holding said: "CUSTOM WALNUT PICKGUARD"