Over the weekend our band had a daytime gig and while waiting to go on I was polishing my Alembic Epic. It slipped from my hands and hit one of the table legs. I didnt notice anything wrong at the time. We went on and when I plugged in ,went to adjust my treble, I noticed that the treble knob was at a scary angle. OMG!!! Well I barely touched it and it came of in my hand. I was devestated. Played the gig with no problems at all. Went home to get ready for the nights gig.While changing strings , I was tuning up and the tuner simply kept turning but with no change. Double whammy in one day. Well I emailed Alembic with my problem. I recieved a reply by the next morning and I just placed an order for my replacement parts from Mica. I am so impressed with the customer service at Alembic. Right On Alembic!!