Ok, here's the situation. I had what I consider to be a bad experience with the staff at my gym. I'm considering registering a complaint with the management. Now, I never do anything like this. But the whole deal had me feeling angry, enough so that I think they should know about it. But, I want to know if I'm justified in feeling angry. Anyways, just so that no one tells me that there is a side to every story, I've put the factual information in black and my opinions and thoughts at the time in red. I'm trying to be as objective as possible. So, after a long day at work, I arrive at the gym at around 6:30. They close at 7 on weekends. Now, I've done this before, leaving at around 7:15, with no issues from anyone who works there. But this girl was new, I think. Now then, I go in, get changed, come out, and get on the elliptical. After about 10 minutes I get off the elliptical and go for a run. After about 15 minutes it was 7:00. She comes over and tells me (and a few other people) that they are now closed, so we have to go. Ok, I'm thinking that this lady is not exactly being the most professional right now. I'm thinking it's a little rude to kick me out. But I work at a store that caters to the customer, so I brush it off as me overreacting. Besides, I was almost finished my run anyways. So, I get off the machine, go over to the desk, and ask for a shower towel. She says to me, verbatim "Well, if you want to take a shower, you should take it at 6:45, since I only get paid until 7. I'll let it go this time, but just remember that for next time." Ok, so this ticked me off. Notice the bolded part. I thought it to be very unprofessional that she phrased it this way. She didn't say 'because we close at 7', which I would have accepted, she said 'because I only get paid until 7'. This to me seems very inappropriate, since it's unprofessional for her to burden me with what they're paying her. Whether or not she gets paid for overtime is her issue, not mine, and I don't want to hear about it. But I shrug it off and go take a shower. As I'm leaving the change room, she's looking out the window, with the janitor standing beside her. I put my towel in the laundry, and just as I'm leaving, she reminds me, once again, "Next time you need to shower before we close." I say sure, and leave. This is where I nearly blew a fuse. I hate getting talked down to because of my age. She wouldn't have said this to me if I was an adult, I think. Plus, she said this in a very assertive way. Not aggressive, but strong. Almost like issuing a command. I considered the whole ordeal very unprofessional on her part. I came very close to reminding her that I'm paying a lot for this membership, and if it means that she has to stay behind an extra 10 minutes so that I don't soil my clothes with sweat then so be it. But I hold my tongue. And there you have it. What do you think? Am I justified in feeling as though I have received bad service? Or am I overreacting? Would a complaint do some good? Also, it is not posted anywhere that all members have to be out by closing time. I didn't realize it would be such an issue. That's all I can think of for now. I'll sleep on it.