I am starting a new thread on this company's awesome customer service. I had a b7k ultra that had a defective micro toggle (understandable defect it happens with these types of switches) Apparently the response form I sent was not creating a ticket, an issue not caused by the company. Douglas personally contacted me and referred me his local service center here in FL. I sent the pedal in and told them I was in a bind for a festival gig coming up on Dec 10. Pedal was inspected and issue noted. Since they could not get the parts in time they are shipping me a new pedal tomorrow. I am speechless (except for this giant post), you just do not see this anymore. As far as tone, my band plays old school hard rock and metal covers, originals in the same vein. I use just a hint of distortion and blend about half way mids bumped slightly. I play old fender jazz bass specials and power jazz bass specials live through a gk 1001rb set clean and di to the board (my rig), through whatever backline gear is there at backlined gigs, and direct from the pedal at times. This pedal not only sounds amazing through my gear but sound guys seem to "get" the tone I am trying to achieve with this pedal. Thanks again Darkglass!