Ampeg tubes ..

Discussion in 'Amps and Cabs [BG]' started by Oratorio, Jun 27, 2008.

  1. Oratorio

    Oratorio Guest

    May 9, 2007
    Norway
    Hello everyone.

    I have an Ampeg SVT-CL (made in 'Nam) which seemed to get a disfunction about 2 and a half months ago. I bought it around 6 months ago. Both lights were blinking, no sound would come etc. so I figured it was the tubes. I sent it to where I bought it, and I've now waited for those two months and now they're telling me I have to pay 789 USD (the real valuta is NOK) for the tubes and the reparation. Which I seem to be highly illogical - but they say it just EATS up tubes. Which is, you know, fine but I barely used the amp when the tubes went. Really, I barely used it. I wasn't actively playing. Then one day, I turned it on, and there was this big "bang" coming from it.

    What is really going on here? I can't seem to get it from warranty because it's the tubes that there's something wrong with. Does Ampeg replacement tubes really cost that much??
     
  2. peterbright

    peterbright

    Jan 23, 2007
    On The Bayou
    There must have been other things wrong with it. Won't they itemize the bill?
     
  3. Oratorio

    Oratorio Guest

    May 9, 2007
    Norway
    I haven't really been there; it's another town and I'm picking it up next week. Been talking to them on the phone - and if it is another thing, then I should be able to get it on the warranty, I hope. Because it's just stupidly expensive. Do I really have to do this every four months? I didn't even push my baby past 5. I didn't play it that much, either. Does anyone have a similar experience? Otherwise the amp has been fantastic.
     
  4. ThunderLizard

    ThunderLizard Guest

    Aug 9, 2007
    Edwardsville, IL
    Oratio-
    Something doesn't sound right. You need another opinion from a licensed Ampeg repair shop.
    I bought an Ampeg B15 last year...made in 1967. It came with the original tubes and they were working!
    I would be leery of a shop that points the repair finger at a 'consumable' item that you have to pay for. You might need to communicate directly with Ampeg.
     
  5. Oratorio

    Oratorio Guest

    May 9, 2007
    Norway
    Thank you both for your inputs, ThunderLizard and peter. I really appreciate it :)

    I think it seems very odd to charge me that much .. I mean, maybe 2000 NOK would be okay, but 4000 is waay too much for me. It can't be the tubes.

    But they worst part is, the shop I bought it with is the leading one in one of the bigger cities in Norway. They are professionals all the way through. They also gave me a huuge discount when I bought the 8x10 and the SVT from them, but that shouldn't matter at all now (they haven't said anything about that). I am going there on monday and ask them in person why I have to pay that much. It just doesn't make any sense.
     
  6. anonymous02282011

    anonymous02282011 Guest

    Jun 27, 2007
    To the OP: You're being very naive.

    I'm assuming you bought it NEW 6 months ago? if so, the price for the repair and the explanation is absolutely unacceptable. It cost me $500 to get my 74 SVT retubed and then some. The tubes were original when I purchased it last year. Unless you dropped it or something the tubes should last years and years.

    You sent it to where you bought it -- that's good. Again, what they are asking is completely unacceptable. If it were me, I'd tell them to keep the amp, give you a full cash refund and I'd never do business with them again.

    The *least* they should do is give you a new one that actually functions as a new one should.
     
  7. Oratorio

    Oratorio Guest

    May 9, 2007
    Norway
    Yes, I am being naive, and it's probably not hard to tell. I don't think they will let me give it to them and get a new one. I mean, I paid about 20k NOK for it and a 8x10, while both cab and amp really costs about 29k new. I have a major gig the next week so I have got to have it for that, which is sort of a problem now. I am at a loss at what to do here. They won't take me seriously if I tell them I want a new amp.
     
  8. T-Bird

    T-Bird Guest

    Hi, Oratorio.

    A bad tube that passes as a working one in an amplifier, will usually fail within a few hours. Even the worst Russian tubes I've used have lasted at least 3 years after that "damn, I wonder if it'll blow" period of 5 hours.

    A set of Chinese tubes should cost about 200€ and a set of "better" ones ;) about 350€. So in other words, something really happened with that amp, I'd guess the OT or PT went limp.

    In either case, the amp should still be under warranty and both problems should be covered with that warranty.

    I wouldn't pay them a cent, or a krone in Your case, until they come with a believable explanation just why this meltdown isn't covered by the warranty, and why they shouldn't honor it.

    You have a consumers dispute board in Norway, if I'm not mistaking? I'd suggest that You contact them if the shop won't co-operate.

    Regards
    Sam
     
  9. anonymous02282011

    anonymous02282011 Guest

    Jun 27, 2007
    I would be irate if I were in your position. I'm actually getting angry just thinking about the BS customer service you are experiencing. The amp is likely a lemon.
     
  10. anonymous02282011

    anonymous02282011 Guest

    Jun 27, 2007
    They need to send the amp back to Ampeg, give you a functioning one, or at least give you store credit so you can buy a decent amplifier. If you settle for less, well, I'll be nice until I hear how this gets resolved.
     
  11. anonymous02282011

    anonymous02282011 Guest

    Jun 27, 2007
    The amp does NOT "eat tubes". That explanation is what really boils my blood. I would go over there and threaten to eat one of them. They damn well better take you seriously. They were serious they gave you a BS explanation and a nice bill to boot, weren't they? grrrr.
     
  12. Oratorio

    Oratorio Guest

    May 9, 2007
    Norway
    Yeah, I'll definatily update you guys on this. Not much I can do until monday though, but I'll be on their doorstep early in the morning and asking why the hell I have to pay that much. :(
     
  13. anonymous02282011

    anonymous02282011 Guest

    Jun 27, 2007
    You're not hearing me: It's not a matter of WHY you have to pay that much. Six months old and still under warranty? you WON'T pay a dime! they sold you a defective amp.

    either way, let us know how this works out. best wishes.
     
  14. Oratorio

    Oratorio Guest

    May 9, 2007
    Norway
    Well, the amp has been working just fine for like 3 months when I had it .. Nothing wrong with it, worked like a charm. And stopped working one day, just like that. But yeah, thanks for the support adbass, I really appreciate it :)

    I'll keep you posted.
     
  15. ErebusBass

    ErebusBass

    Feb 20, 2008
    Madison, WI
    The amp was defective. That's a $2000 amplifier, four months is and UNACCEPTABLE amount of time for it to work before it explodes and you have to pay half the value of the amp to repair it. Call ampeg directly. Pick up the phone and tell them what the store told you, see what they think about it.
     
  16. Bassmec

    Bassmec

    May 9, 2008
    Ipswich UK
    Proprietor Springvale Studios
    Dress entirely in black, Wear a Burzum t shirt if you can borrow one.
    go in the shop with a rather obvious baseball bat sticking out of a carrier bag containing random other shopping. Walk up to the counter, put the bag on it, when the sales person asks if he/she can help, suddenly develop a huge facial tick, you know, contort your face and blink one eye rapidly stammering and grinding out the words as if through agonizing pain, "I would like you to organize a new free replacement SVT please" then feigning a sudden "brain tumor like" shooting pain in your temple start beating your temple with the but of the the palm your hand again contorting your face wincing and making whistling and growling noises. Then as suddenly as it came on, go straight back to normal and act as if nothing has happened, if things get sticky about the free replacement Restart the facial tick and stuff, absentmindedly occasionally stroking the handle of the bat helps a bit too.
    It also helps if you look a bit like Count Grishnak I suppose.
    Tell us how you get on.
     
  17. lowend1

    lowend1

    Feb 15, 2005
    Loud Technologies - wonderful company (insert "fart of sarcasm" here)
     
  18. Oratorio

    Oratorio Guest

    May 9, 2007
    Norway
    But people do that all the time. This is Norway, you know, the mecca of black metal. :D

    I'll send a mail to Ampeg (Dino) and see what he has to say about this.
     
  19. Bassmec

    Bassmec

    May 9, 2008
    Ipswich UK
    Proprietor Springvale Studios
    I know my old mate Nick Barker got a job playing drums for Dimu Borgir
    at one time, not in them now. My family is from originally from Norway
    from the tribe the Wuffing arrived here in 860AD.
    Perhaps you need a battle axe and a cover yourself in wode like a berserker.
    Regards Mark Fairfax-Harwood Aka Herewode
    We are reformed Beserker's, took up agriculture instead.
    :ninja::bag::ninja: