Anybody had any experiences with Line 6 support?

Sorta freaking out a little bit, I guess. I broke the battery latch on my G50 transmitter battery door (my fault).
I emailed tech support and started a support ticket with 'broken battery door on TPB-12 transmitter'. Three days later I got a response and had to answer the response with what I wanted to do. I answered, saying I wanted an RMA to send the unit for repair. Not wanting to wait three more days for a response, I called them. It will take 15-30 minutes at $90/hour labor, plus parts. All told, I'll probably have $45 labor plus who knows what in parts, plus shipping both ways. Seems pretty steep to me. I just wondered if it would have taken three days to answer my response of "yeah, I want it fixed...gimme an RMA please".
Anybody have any experiences?
Mods, if this is in the wrong forum, please move. Sorry.

 

So today is day 4. No RMA as of yet. I talked to them 24 hours ago, but no RMA as of now.