Anyone else been ripped off on Reverb?

Hello fellow bass people.
I just received a bass that I bought on Reverb. I was clearly lied to by the seller about the condition of this instrument. I sent him pictures of the damage and a detailed explanation of the problems but he refused to give me a refund. I contacted the site but apparently they don't work weekends. Has anyone else had this experience? I am very worried that I'll be stuck with this paper weight.

 

Thanks for the replies everyone. I tried to contact Reverb but they apparently aren't staffed on weekends. We'll see what they say tomorrow.

 

Hello all.
Although their site’s live chat is not staffed on weekends their support team did respond to my email. They are going to get their “resolution team” involved and schedule a phone call with me and the rep.
You wouldn’t believe the state this thing is in. Frets are corroded, screw heads are stripped on the bridge, the neck is crooked (and there’s no truss rod) the nut is completely detached... you can slide it back and forth with your thumb, I could go on.
And the seller listed it as mint condition.

 

Mrb did you eventually get a refund?

 

I’m glad they resolved it for you.
And it gives me hope that they’ll do the same for me.

 

Latest development... I sent a detailed video pointing out all the problems with the bass I bought. Far from "mint condition". Reverb forced the seller to give me a refund. I shipped the bass back today. I sent the Reverb rep a detailed video showing the condition of the bass before I shipped it. Given how dishonest the seller has been until now it seemed like a wise thing to do since he has to receive the thing and let the site know it has not changed since he shipped it. Reverb has been great but I wouldn't buy water from this seller if I was on fire in a desert.
Bass should arrive Tuesday and the guy has 24 hours to confirm with Reverb. Fingers crossed.

 

Well I finally got my refund. The Reverb resolution team as they're called were great. I made my case for the bass being far from mint condition despite being listed as such and they forced the seller to let me return it.
I'm glad this is over.