Hey all, I just want to know what your experiences have been with Apple customer service when you've had problems as compared to experiences with Windows customer service. I just had what I consider to be a bad experience with Windows. Here's the scenario: 1. I have a copy of windows 7 and all the goodies that come with it that came installed on the laptop when I bought it. 2. My Windows Media Player had some serious issues and I had to uninstall it to make the rest of my computer run properly. 3. I went to the Microsoft download site to get another copy of WMP, and there is a validation app that needs to be installed so they can validate my copy of Windows. No big deal except the version of the validation app is no longer supported so I can't get the code to enter so that I can download WMP. I search around trying to find a current version of the validation app with no luck. 4. I start a web chat where they keep sending me version of WMP that are not compatible with Windows 7. When I bring this up, they give me a telephone number and disconnect the chat. 5. I call the number and they basically tell me that they won't help me unless I purchase a plan. So no help. Sooo. Is Apple any better than this? Since I've always played by the rules when it comes to computers, no cracked programs, always legit; this is a bit upsetting to get no help when it was their product that was causing the problem in the first place. I'm a long time windows user and have not been overly impressed with either my iPhone or iPad but I don't like feeling like I've been sold something with no support what-so-ever and may be ready switch, but I won't if they play the same game. Thoughts?