Azola's customer service

Discussion in 'Electric Upright Basses (EUB's) [DB]' started by Big Bass Daddy, Nov 20, 2005.

  1. Here is a shameless plug for Steve & Jill Azola - several years ago I bought a floating top bugbass second-hand. After changing strings, the E tuner developed a buzz. I contacted Azola and they sent me a new tuner. That, however, didn't fix the buzz. I contacted them again and Steve had a few ideas to try, but that still did not fix the buzz.

    So again I contacted them and Jill sent me a couple of other tuners to try as well as a couple of t-shirts and stickers (that I had asked about earlier). I changed out tuners and PTL, the buzz was gone!

    I am very impressed and thankful to the Azolas. Bearing in mind that I am not the original purchaser of the bass, their follow-up care is exceptional!

    And, FYI, with all the discussion of which EUB sounds most like an URB, I have to state that the floating top with hybrid strings has a really nice sound both pizz and arco. :D
  2. dcr

    dcr Supporting Member

    Same here! I bought mine second hand as well (1998 Original BugBass). I had a similar problem with a loose tuning key as well. The tuner "ear" wiggled a bit, and caused a buzz. I called Steve and Jill and asked about a single tuner. A few days later a package showed up. I didn't get a shirt or stickers -- instead I got 4 new tuners! I'd only asked about one and was fully ready to purchase it.

    Another plus for the Azolas from another satisfied customer.

    I just wish I could aford and/or justify a Floating Top Bug II in Iced Tea burst. When I can, I'll certainly buy from them.

  3. Marcus Johnson

    Marcus Johnson

    Nov 28, 2001
    +1. Jill even offered to help hook me up with potential customers for my Azola should I want to sell it. I often think of doing that, since it just sits there in the corner so much, and I think, "someone would really love to be playing this thing on a daily basis"....and then I get a gig or a tour where it's just perfect, and I just say "Nahhhh".
  4. scoopster

    scoopster Guest

    May 21, 2005
    Baaaaston, MA
    I wish I had the same experience. I purchased a second hand Bug and have been having intermittent pickup problems with it. I also wanted to get an original owner's manual. I have e-mailed them on and off since the summer. I have had one reply to send in the serial number of the bass I haven't gotten much farther than that.

    I love the bass; the company and people sound very cool, but I did want to mention my experience has been markedly different from others.
  5. dcr

    dcr Supporting Member

    Have you tried calling them? They (Jill) seem to respond much better in person than via e-mail. I usually got a personal response in a day or two, if not the same day or a direct answer the first time.

    Wish I had an Owner's Manual -- I'd be glad to send you a copy. But I didn't get one.

  6. scoopster

    scoopster Guest

    May 21, 2005
    Baaaaston, MA
    Thanks for that suggestion, I'll do that and will let you folks know how I fare.

    Eeeek, to leave the comfort of my terminal for more personal correspondence :cool:
  7. tornadobass

    tornadobass Supporting Member

    Nov 20, 2000
    Iowa City, Iowa
    I bought a third hand Bug :) about 5 years ago. Mine has just the single BassMax pickup. Eventually, the volume pot started cutting out and it was an odd size...Azola sent me a new one quickly.

    About the owner's manual, mine came with a packet that included a long allen wrench for neck adjustment, some product brochures, a 1 year warranty sheet, and a one-page owner's "manual." I could scan it if you'd like.