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Azola's customer service

Discussion in 'Electric Upright Basses (EUB's) [DB]' started by Big Bass Daddy, Nov 20, 2005.

  1. Nov 20, 2005 #1
    Big Bass Daddy

    Big Bass Daddy

    Nov 8, 2002
    Enumclaw, WA
    Here is a shameless plug for Steve & Jill Azola - several years ago I bought a floating top bugbass second-hand. After changing strings, the E tuner developed a buzz. I contacted Azola and they sent me a new tuner. That, however, didn't fix the buzz. I contacted them again and Steve had a few ideas to try, but that still did not fix the buzz.

    So again I contacted them and Jill sent me a couple of other tuners to try as well as a couple of t-shirts and stickers (that I had asked about earlier). I changed out tuners and PTL, the buzz was gone!

    I am very impressed and thankful to the Azolas. Bearing in mind that I am not the original purchaser of the bass, their follow-up care is exceptional!

    And, FYI, with all the discussion of which EUB sounds most like an URB, I have to state that the floating top with hybrid strings has a really nice sound both pizz and arco. :D
     
  2. Nov 20, 2005 #2
    dcr

    dcr Supporting Member

    Jun 11, 2004
    L.A., as in Lower Arkansas!
    Same here! I bought mine second hand as well (1998 Original BugBass). I had a similar problem with a loose tuning key as well. The tuner "ear" wiggled a bit, and caused a buzz. I called Steve and Jill and asked about a single tuner. A few days later a package showed up. I didn't get a shirt or stickers -- instead I got 4 new tuners! I'd only asked about one and was fully ready to purchase it.

    Another plus for the Azolas from another satisfied customer.

    I just wish I could aford and/or justify a Floating Top Bug II in Iced Tea burst. When I can, I'll certainly buy from them.


    dcr
     
  3. Nov 20, 2005 #3
    Marcus Johnson

    Marcus Johnson

    Nov 28, 2001
    Maui
    +1. Jill even offered to help hook me up with potential customers for my Azola should I want to sell it. I often think of doing that, since it just sits there in the corner so much, and I think, "someone would really love to be playing this thing on a daily basis"....and then I get a gig or a tour where it's just perfect, and I just say "Nahhhh".
     
  4. Nov 22, 2005 #4
    scoopster

    scoopster Guest

    May 21, 2005
    Baaaaston, MA
    I wish I had the same experience. I purchased a second hand Bug and have been having intermittent pickup problems with it. I also wanted to get an original owner's manual. I have e-mailed them on and off since the summer. I have had one reply to send in the serial number of the bass I haven't gotten much farther than that.

    I love the bass; the company and people sound very cool, but I did want to mention my experience has been markedly different from others.
     
  5. Nov 22, 2005 #5
    dcr

    dcr Supporting Member

    Jun 11, 2004
    L.A., as in Lower Arkansas!
    Have you tried calling them? They (Jill) seem to respond much better in person than via e-mail. I usually got a personal response in a day or two, if not the same day or a direct answer the first time.

    Wish I had an Owner's Manual -- I'd be glad to send you a copy. But I didn't get one.



    dcr
     
  6. Nov 23, 2005 #6
    scoopster

    scoopster Guest

    May 21, 2005
    Baaaaston, MA
    Thanks for that suggestion, I'll do that and will let you folks know how I fare.

    Eeeek, to leave the comfort of my terminal for more personal correspondence :cool:
     
  7. Nov 23, 2005 #7
    tornadobass

    tornadobass Supporting Member

    Nov 20, 2000
    Iowa City, Iowa
    I bought a third hand Bug :) about 5 years ago. Mine has just the single BassMax pickup. Eventually, the volume pot started cutting out and it was an odd size...Azola sent me a new one quickly.

    About the owner's manual, mine came with a packet that included a long allen wrench for neck adjustment, some product brochures, a 1 year warranty sheet, and a one-page owner's "manual." I could scan it if you'd like.