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BAD experience in Vegas

Discussion in 'Off Topic [BG]' started by rugrat, Dec 6, 2005.


  1. rugrat

    rugrat

    Nov 12, 2003
    Northwest Illinois
    Recently stayed at the Main Street Station for 3 nights. Once we got home I realized that a few things were missing from our bags. The most expensive item was my Dell DJ. I just Emailed the Hotel and I'm wondering if they will even reply. This just burns my arse! Why do people do things like that? Is there anything I can do? :mad:
     
  2. I hate getting ripped like that too, puts a real crap on the holiday :(

    Kinda like when the airport "lost" my brand new $850 bass, got that back eventually tho, so thats what counts!

    I hope you get your stuff back! (what about insurance, any chance on that avenue?)
     
  3. rugrat

    rugrat

    Nov 12, 2003
    Northwest Illinois
    Like homeowners insurance?
     
  4. I dont know, im not too up on these things, did you take out travel insurance?
     
  5. canopener

    canopener

    Sep 15, 2003
    Isle of Lucy
    E-mail??? If I were you, I'd be on the phone and up in their grill about it.
     
  6. MJ5150

    MJ5150 Terrific Twister

    Apr 12, 2001
    Lacey, WA
    Indeed. If it is only important enough to garner an e-mail from you, that is how the hotel will respond.

    Don't expect anything more than a sorry from the hotel, maybe some comps on your next visit. If you think they are going to send you a new Dell DJ, you're way off.

    -Mike
     
  7. giantjerk

    giantjerk

    Jan 18, 2003
    Allen, TX
    Innkeeper liability varies from State to State but in general has a low limit on liability. Most of the larger places have risk managers who are better to speak to as opposed to the general manager. The risk manager in general is responsible for investigating any complaint of loss, injury, etc. They generally know if there is an internal trend or issue and will handle your situation accordingly.
     
  8. jkritchey

    jkritchey

    Jul 23, 2002
    Northern Va.
    The problem is how to demonstrate to the Hotel and to the Police, (who deal with crimes) that a crime was commited and that you didn't just lose it, misplace it, etc. At what point is the Hotel in charge of your personal belongings? How can you show what you rightfully had upon check in that you were entrusting to them?

    Most hotel guests can't do that. That's what makes it so hard. I wish you luck.
     
  9. rugrat

    rugrat

    Nov 12, 2003
    Northwest Illinois

    You're right. I don't really have a chance, how can I prove what I had in my room. Anyone could call and say that something was ripped off in their room. All I can do is post reviews in every Las Vegas casino review website so everyone else can be aware. I always read reviews before I stay anywhere, I guarantee it will turn a few people away. The funny thing is that their hotel guide talks about putting valuables in the room safe. Unfortunately there was not one in our room. Now I wish I would of smeared feces all over the room walls so the maid would have to clean it up. :mad:
     
  10. jkritchey

    jkritchey

    Jul 23, 2002
    Northern Va.
    As someone who used to work with hotel maids, I'm glad you didn't. Often the person cleaning that mess is not the same maid day in day out of your stay.

    I was checking in your post for details of you know it was taken from your room by hotel staff, and I didn't see it, yet you seem so sure. Are there details you could share? You should have very specific details to assume a Hotel employee stole from you. Particularly if you're planning on calling them. Detail is everything if you hope to have a successful investigation. :)
     
  11. rugrat

    rugrat

    Nov 12, 2003
    Northwest Illinois
    I know that I had it in the room when we got there. It was in my carry on bag. All I know is that it was missing when we got home. I guess the only other thing that could of happened is someone at the airport took it. With the Feces thing, I understand about different people cleaning rooms. If one maid was given the same rooms every day, it would be too easy to track down missing items. I worked in the hospitality business also. Actually, I went to school for it. If I knew the maid that took it was cleaning my room that day, I wouldn't of wiped it on the walls, I would of wiped it in her face. LOL :ninja:

    Anyway, I do appreciate your concern and help. thanks!
     
  12. rugrat

    rugrat

    Nov 12, 2003
    Northwest Illinois
    I got a little good news. My homeowners insurance will cover these items after my $250 deductable is met. I think I had about $570 ripped off. That leaves me with around $320. At least I will get my Dell DJ replaced. Actually I might get an IPOD.
     
  13. Johnny Mac

    Johnny Mac Riff-finder General Supporting Member

    Sep 28, 2005
    Springfield, MA
    Eeeeeeeew, Ipods.

    Replace your DJ.
     
  14. I never got anything stolen or lost like that, thank God, but I was very pissed at the airlines last time I took a plane.
    I went to North Carolina to visit a buddy in college. When I flew back home, I found out that my back had been broken into...by the baggage handlers. They left a card thing in my bag saying that "This bag has been inspected by the" blablablablablabla. Apparently, it's OK for them to go through your sh** if it "looks suspicious". HOW THE HELL DOES A SUITCASE LOOK SUSPICIOUS??!?
     
  15. rugrat

    rugrat

    Nov 12, 2003
    Northwest Illinois

    Do they suck? I'm not that savy on mp3 players. According to reviews, there isn't anything better. Fill me in. :hyper:
     
  16. PhatBasstard

    PhatBasstard Spector Dissector Supporting Member

    Feb 3, 2002
    Las Vegas, NV.
    First, Hotel/Casinos in Vegas are EXTREMELY diligent about not having room attendants that steal. They know they will lose far more, in the long run, if you stay (and PLAY) with someone else the next time you come to Vegas if your experience with them was bad. My "other gig" is dealing Poker at a Boyd Group (owners of Main Street Station) casino.

    My Wife is a Hotel Manager at a Station Casinos (ironically NOT the owners of Main Street "Station") property, so I know, first hand, how diligent they are about this, however, keep in mind many, many, many "patrons" try to pull scams that sound like this kind of a situation.....trying to get something for nothing. So they are also very wary of this.

    That being said, the HUGE problem you're going to have to deal with is proving your stuff didn't disappear at the airport at the hands of notoriously "sticky fingered" baggage handlers (assuming any of this baggage was checked-in) or somewhere in between. If you had noticed it while still at the Hotel you would get far more serious attention.

    If your stuff does turn up, I guarantee they will be very forthcoming about shipping it to your home, promptly and free of charge.
     
  17. MJ5150

    MJ5150 Terrific Twister

    Apr 12, 2001
    Lacey, WA
    So true, so true. I'm not saying the OP is a scammer, but he's already talking about filing a claim for one item, and then getting something different.

    -Mike
     
  18. PhatBasstard

    PhatBasstard Spector Dissector Supporting Member

    Feb 3, 2002
    Las Vegas, NV.
    Me neither.
     
  19. rugrat

    rugrat

    Nov 12, 2003
    Northwest Illinois
    So what are you saying?
     
  20. rugrat

    rugrat

    Nov 12, 2003
    Northwest Illinois

    All of my missing items were carried on the plane. The reason I haven't made a huge deal about this incident with the Hotel is because I have no way to prove to them that I had these items in my room. Heck, anyone could call up the front desk and claim that they had a $10,000 Rolex watch taken from their room. I'm sure people try to scam Hotels all the time. If they would of had the in room safe (like they advertise), this post would have never existed. I also would have a little more respect for the hotel if they would return my messages. Bottom line, I will never stay or patronize that property again. I'm sure the hotel/casino reviews I have posted will cost them more than a Dell DJ.

    I do agree with you though Phat B. I'm sure you know what you are talking about.