Well, I never complain about stuff on-line but I was really aghast at the bad CS at Ibanez. I picked up a new Ibanez instrument with some minor issues from Musiciansfriend and this was essentially the conversation: Me: Hey, I've got a few small problems. CS: Take it to for local repair. Me: OK, but I'm kind of worries this will invalidate the warranty. CS: Yeah, it might. Me: What about an authorized repair center? CS: Sure you could take it to one. Me: But I don't have one local. CS: OK, so do you want a return authorization to send it to us? Me: Will you guys repair it or replace it? CS: Well, I'm not sure we'll do anything because there might not really be anything wrong with it.