I bought a VFB feedback looper from these guys and somehow it got lost during shipment. I emailed them and recieved prompt and helpful emails. Because of the lost pedal, they put me a the top of the list and built me a new one right away, no questions asked! It should be here in a day or two. all in all, it's nice to know that there are companies that still care about their customers! It's also nice to get an email back from a real person, not automated crap. Very helpful, I HIGHLY recommend these guys!!!!