Bought a vintage instrument and the case handle was damaged during shipping. What should I do?

Discussion in 'Basses [BG]' started by MAFbass1992, Jun 9, 2020.

  1. MAFbass1992

    MAFbass1992 Bass Player / Low-End Reviews

    Feb 4, 2012
    Low-End Reviews - Bass Reviews

    I bought a vintage bass and the seller fully insured the instrument. I received the instrument in good shape, but the handle is broken. It's the original case.

    Should I make a claim? What kind of compensation would be expected?

    The seller packed the guitar but the handle was left opened for easier transport...

    EDIT: Since everyone’s reading the first post and commenting I’ll add my buried comment here:
    The bass was packed in cardboard and wrapped in paper after. Yes, the handle wasn’t protected. That is the problem. Otherwise the case was almost brand new!
    Last edited: Jun 10, 2020
  2. mikeswals

    mikeswals Supporting Member

    Nov 18, 2002
    Seattle / Tacoma
    That part is the sellers fault. None of the item should have been left on the outside of the box. Real bonehead move!
    You'll have to contact a luggage repair place for cost
    smogg, john m, 12BitSlab and 6 others like this.
  3. MAFbass1992

    MAFbass1992 Bass Player / Low-End Reviews

    Feb 4, 2012
    Low-End Reviews - Bass Reviews
    Looks like this. It's a vintage mustang, with the vintage case.

    Attached Files:

  4. BB Brian

    BB Brian

    Apr 15, 2020
    West Texas
    Not the best move on the seller's part. When I was in college I worked in a drug store that had a Post Office substation. Let me tell you, the Post Office is not gentle and some very not nice people sometimes see a "fragile" sticker as a challenge. :(
    murphy, Aqualung60 and Thegrandwazoo like this.
  5. JIO

    JIO Be seeing you. Gold Supporting Member Commercial User

    Jun 30, 2010
    The Mission SF/CA
    musician/artist/owner - Gildaxe
    not a smart move to leave it exposed - sellers fault
  6. lowendblues

    lowendblues Supporting Member

    Oct 8, 2004
    Did he wrap it in paper?
    murphy likes this.
  7. mikeswals

    mikeswals Supporting Member

    Nov 18, 2002
    Seattle / Tacoma
    Thegrandwazoo likes this.
  8. godofthunder59

    godofthunder59 Life is short, buy the bass.

    Feb 19, 2006
    Rochester NY USA
    Endorsing Cataldo Basses, Whirlwind products, Thunderbucker pickups
    That's ridiculous, that should have been shipped in a box.
    cataract, RyanOh, StayLow and 3 others like this.
  9. sleddogn


    Sep 8, 2013
    Love My Dogs
    +500, dumbest thing i think i've seen in weeks, lol, and if you knew my life thats saying something, lol, dang, that is just stupid, lol again....
    sonojono, murphy, Aqualung60 and 7 others like this.
  10. M.R. Ogle

    M.R. Ogle Supporting Member Commercial User

    Nov 5, 2004
    Mount Vernon, Illinois
    Backstage Guitar Lab owner
    I'd just go buy a new replacement handle. And let the seller know that he's terrible at packing.
  11. 2F/2F

    2F/2F Supporting Member

    May 26, 2009
    Los Angeles, CA
    The seller just wrapped the hard case in brown paper and sent it like that?

    A replacement handle will alter the originality of the case, and ding its value.

    The seller owes you a new vintage correct case IMO...but good luck with that. Not gonna happen. That's not how an insured package works.

    If you make an insurance claim, they likely won't just replace or fix the case; they aren't that nuanced. They will most likely refund the money, take possession of the entire package, and auction it off to recoup some of what they paid out.

    I would make the claim, as plead with them just to cover the cost of a replacement case, instead of taking the while instrument from you.
    Ghastly and Thegrandwazoo like this.
  12. MAFbass1992

    MAFbass1992 Bass Player / Low-End Reviews

    Feb 4, 2012
    Low-End Reviews - Bass Reviews
    The bass was wrapped in cardboard and in paper after to protect from humidity. Still.. letting the handle opened like this is not very smart. He already shipped the bass before I could write my concerns... I didn't stress too much about it because he fully insured the bass.
    murphy likes this.
  13. Thegrandwazoo

    Thegrandwazoo Supporting Member

    Sep 8, 2013
    West Virginia
    ^that. Unless you're REALLY planning on flipping the instrument for the largest possible profit, what's a case handle in the grand scheme? You can get them for a few bucks and put them on in a couple minutes. It was the seller's fault, and you should make that known, but in my opinion it's not worth doing anything about.
  14. Ghastly


    Oct 18, 2015
    Mill Valley
    Really stupid packing... and lazy. Makes me mad to know the seller did it this way. He should get a real spanking!
    murphy and lfmn16 like this.
  15. Kukulkan61

    Kukulkan61 Inactive

    Feb 8, 2011
    Northern Arizona
    Crappy packing job, SMMFH...o_O:rollno:
  16. Seller should pay for the replacement handle.
  17. elgranluis


    Feb 14, 2003
    Vail, CO
    Is this vintage as in old , or as in valuable ? If it is old , the just be happy to own it. If it is valuable, then agree on the amount that will fix the damage.

    IMPORTANT NOTE —- Get the damage fixed , that’s why collected the money , right ?
    gebass6 likes this.
  18. glocke1

    glocke1 Supporting Member

    Apr 30, 2002

    what kind of bonehead ships an instrument like that? Wrapped in paper with the handle left exposed.

    You are lucky the case wasn't damaged further.

    If you want to keep the bass, Find out how much the case is worth or how much it costs to be repaired , contact the seller and get a refund for that amount and tell him you will be returning the bass if that doesn't happen.
    StayLow and dralionux like this.
  19. Spupilup


    Jan 11, 2019
    New England
    There is no way in the world any shipping company would honor a claim for damage like that. I don’t know who handled the shipment, UPS, FedEx or USPS but any review of their requirements for package will clearly show that anything exposed will not be covered by insurance. The seller needed to have that case, INCLUDING the handle boxed with at least a couple of inches of protectIon (bubble wrap, peanut or something similar) before a shipping company would even consider coverage.

    if you paid for the insurance, given the way that bass was shipped, you wasted your money, or should I say, the seller wasted your money. That packing job was unacceptable. Go to the shipping company’s website, cut and paste the requirements and send it along with a demand for an appropriate replacement handle. If he won’t accommodate you, contact your credit card company or PayPal (whomever it was you used for payment) and relay your story to them. I guarantee they’ll reverse payment and demand the seller pay for return shipping.
    mikeswals, StayLow and GeoffL like this.
  20. StayLow


    Mar 14, 2008
    Astounding if true.

    Lucky you!
    cataract and JRA like this.