I purchased a BSX Allegro from BSX on August 11 of this year. It arrived a few days later, but I did not open up the package it came in until I completed my move from NY to Clearwater, Fl around Oct 1st. The bass was purchased to be used in school, as I started studies at Jeff Berlin's Players School of Music on October 4th. After opening and assembling the bass, it was clear, clear as a bell ironically, that it had a problem with distortion when notes on the A string were played. The distortion arose from the index finger of the right hand coming to a rest against the E string after following through from plucking a note on the A string. I called BSX, and was instructed to make sure that the settings were dialed in on the preamp. I did, but to no avail. So it was determined that the bass had to be returned. I sent it back on Oct 11. Didn't hear back from BSX for four weeks, which was contrary to the proprietor's word that he'd get to it right away, in my opinion, so I called them (Again, four weeks with no communication is a long time in my opinion. Perhaps that's lightening speed for others). I was told that there was nothing wrong with the bass and that it was going to be shipped back to me, at my expense. I was also told that the bass had been damaged during shipping to them. However, they did not inform me of this in a timely manner (one has to wonder how long it took them to get to the bass after it arrived on their property), and there was now no way for me or BSX to make a claim with the shipper. The damage now became my problem, despite the fact that I paid the shipper good money to both package and insure the bass. Bass came back, and the same problem was there, obvious to anyone. Additionally, the D tuning peg was bent so much that the actual elephant ear separated from the post it's attached to. I don't think it happened during the return shipping from BSX to me, because it takes a lot of force to do this, there was no indication of significant trauma to the package it shipped in, and the whole head of the bass was safely bubble-wrapped. But I digress. I know that both well-meaning and less well-intentioned people will ask, "Do you know what you're hearing/doing/ever played one of these things before- all roundabout ways of saying you don't know what you're doing. I happen to know what I'm doing, but I brought it to an expert for evaluation. I cannot disclose his identity, but suffice to say that the proprietor of BSX himself was wise enough to not even attempt the old "you sure you know what you're doing" with him. Remember, I'm keeping company down here with people who you could say are, among others, at the top of the food chain in the electric and upright bass world. I received a call from BSX after the expert called them, and was told to send the bass back, this time at their expense. There was no mention of refunding the money I had already spent to have it shipped both ways. There was no mention of providing me with a loaner to help me in school, much less a reimbursement of the not insignificant money I've had to spend to rent an upright. This is my experience thus far with BSX. It is my intention to let the community know of my experience, which I will say is underwhelming, to be polite. I will post my further experience when I ask the proprietor for a refund. Would someone please comment on whose responsibility it is for the damage to the bass when it was shipped back to BSX? Again, I had the shipping store package and insure it, but I was not made aware of the damage until four weeks after it arrived back at BSX, which precluded a claim being filed.