Buying from - how do you pay?

Discussion in 'Basses [BG]' started by SteveMcB, Jul 1, 2008.

  1. Mods, please feel free to move if there's somewhere more appropriate - most of the Ishibashi threads are in Basses, hence the location.

    I'm considering buying some gear from Ishibashi, (viva la u-box!) but before I contact them, I'm wondering how people who've bought from them have paid. Do they take paypal? Or did you email credit card details?

    Just wondering what the logistics are like.

  2. DeanT

    DeanT Send lawyers, guns and money...

    I haven't bought form them, but I believe they expect a wire transfer from your bank to theirs. I could be wrong though.
  3. ped

    ped User Commercial User

    Aug 30, 2006
    York, England
    You can pay by card - just email them and ask, they are very helpful.

  4. Yeah everything happens via email.
  5. ped

    ped User Commercial User

    Aug 30, 2006
    York, England
    And at about 3am, too!!
  6. OK, cool.
    Thanks guys,
  7. kenjikun


    Apr 27, 2008
  8. I received a fender jazz 62' reissue fretless. I basically sent them an email (as was suggested to me on this board) and I got a very quick reply.

    I paid by card (VISA) and got the bass even prior to it being charged.

    One thing might be important. I received confirmation and a tracking number via email. However once the bass arrived to Malta, Europe, customs asked me for an invoice which I did not have (all I had was an email confirmation). So I email Isibashi and asked for an invoice which they very promptly emailed me and I was able to get it through customs.

    I suggest that you ask them to separately mail you an invoice, just in case.
  9. Toasted


    May 26, 2003
    Leeds, UK
    You pay with credit card. Hirokai and Naoko are very helpful people.

    It's ridiculous that their customer service is better than most in my country when:

    1) they're on the other side of the planet
    2) English isn't their first langauge.
  10. kenjikun


    Apr 27, 2008
    Japanese customer service is one of the best in the world. If you happened to forget your change even one yen in a store, you will see one of the staff running out of the door to catch you up and return your change with lots of すみません。
  11. BassMonstrum


    Mar 7, 2008
    I don't have any experience with, but I'm currently dealing with guitar-shelter who is also located in Japan. Quick replies and lots of info! Great service! As for payment, it was either PayPal or wire transfer.
  12. palmann


    Sep 3, 2006
    BTW, why is it called wire transfer?

    Sorry for OT, but I just wondered...

    Gruesse, Pablo
  13. Arsenal_Fierce


    May 28, 2008
    Yeah, that shift in customer service was one of the most jarring things when I moved back to the U.S. after 2 years in Japan.
  14. KiwiGroove


    Jul 15, 2008
    Sorry to revive this, but I didn't really want to start a new thread. But How do i actually buy something from the u-box, i cant seem to translate it, also does anyone have the email address to contact them for international purchase? cheers.
  15. Mytola


    Jun 1, 2007
    I paid with my VISA when I bought from them. Quick shipping and excellent customer service. Highly reccomended! :)
  16. KiwiGroove


    Jul 15, 2008
    So I just email them, give them credit card numb or whatever, & tell them shipping address?
  17. Pretty much. Send them an email first mentioning the instrument in which you are interested and they will send you an email back with the information needed from you. I suggest also that when paying by card that you ask them to send you an invoice which you might need for customs.
  18. KiwiGroove


    Jul 15, 2008
    Yeah, I kinda assumed that & went ahead with it, cheers guys :)