Carl Thompson Customer Service

Discussion in 'Miscellaneous [BG]' started by ladros2, Aug 17, 2005.

  1. ladros2


    Jun 2, 2005
    What's up with the FAQ on his site, judging by this it doesn't look like he's too good with customers, especially for a custom builder:

    "It is standard operating procedure to speak with Carl twice throughout the entire process: Once for the order, and once when the instrument is completed."

    He does alot through "Aaron", and looks to be hard to get hold of. The other builders come off as friendly and personnable.

    I'd expect some better service from the "Stradivarius of electric basses"

    Although, this could all be misleading, or misinterpreted by me.

    Any experience?

    EDIT: Just read an interview on his site, most of it anyway, that guy really doesn't sound like he knows what he's talking about, although i suppose if he's good enough for Stanley Clarke...
  2. Adam Barkley

    Adam Barkley Mayday!

    Aug 26, 2003
    Jackson, MS
    Well since he stopped taking orders, I guess you won't even need to ponder his customer service.
  3. Muzique Fann

    Muzique Fann Howzit brah

    Dec 8, 2003
    Kauai, HI
  4. ladros2


    Jun 2, 2005
    Not at all, and i wouldn't if i did. Just found his site and was shocked.
  5. Shocked at what? Someone making their own rules?