Carvin Customer Service!

Discussion in 'Miscellaneous [BG]' started by Bergerman, Jul 10, 2013.

  1. Bergerman

    Bergerman Supporting Member

    Feb 23, 2004
    Creswell, OR
    Did not know where to put this, so I thought I would start here.

    Just had to relay an outstanding experience with Carvin customer service. I recently bought a 2 month old Icon bass from the original owner, and found that the volume pot on the preamp circuit board was gritty and very static prone.

    After speaking on the phone with their guitar tech, he offered to send me an entire new preamp for the charge. New part arrived this morning and the bass is like new again!

    It is good to know that there are still companies that believe in and practice exceptional customer service. Carvin is definitely one of them! Kudos!
  2. pflash4001


    Dec 2, 2011
    This is cool to hear. Someone posted something like this about Rane. I responded with my experience with Gallien-Krueger. I was really happy with their service as well. I've never dealt with them myself, but I've heard from several guys that Mesa/Boogie also has great customer service, one of whom also raves about Carvin and how they handled a mixer repair.
  3. fhm555

    fhm555 So FOS my eyes are brown

    Feb 16, 2011
    I had exactly the same experience with them but on a used BX500 I bought off a local guy because the main volume knob was scratchy and would randomly just quit passing signal. I asked him about warranty and he told me he got the amp used so he figured there wouldn't be any warranty on it and he just wanted the thing gone. I got it dirt cheap so I decided to take a chance on it.

    I called Carvin customer service to find out what I needed to do about getting it sent in and repaired. The CS guy was super nice and helpful and told me a tech would check it out and prepare a repair estimate, then they would call and give me a total cost of repair and return shipping charges which would be paid by credit card if I wanted the job done.

    He said the average amp repair was a 10~14 day turnaround so imagine my surprise when six days later I got a box from Carvin with a brand spanking new BX500 inside and an invoice which read warranty repair, no charge.

    Thinking there some kind of mixup and some poor soul expecting a warranty repair was going to be getting a repair estimate, I called my CS guy to find out if he wanted me to ship the new amp back or send it directly to whoever was waiting on it. He said hold one, let me see what's up. He came back and told me no mix up, no problem, you were honest about everything making you our kind of people, the amp was still within the warranty period and we stand behind our stuff and take care of our people.

    It feels good to be one of their people. :D
  4. GlennW

    GlennW Inactive

    Sep 6, 2006
    I've had one experience with Carvin CS. A+
  5. Unprofessional


    Mar 5, 2012
    Me too. Also A+.