Carvin Customer Service!

This is cool to hear. Someone posted something like this about Rane. I responded with my experience with Gallien-Krueger. I was really happy with their service as well. I've never dealt with them myself, but I've heard from several guys that Mesa/Boogie also has great customer service, one of whom also raves about Carvin and how they handled a mixer repair.

 

I had exactly the same experience with them but on a used BX500 I bought off a local guy because the main volume knob was scratchy and would randomly just quit passing signal. I asked him about warranty and he told me he got the amp used so he figured there wouldn't be any warranty on it and he just wanted the thing gone. I got it dirt cheap so I decided to take a chance on it.

I called Carvin customer service to find out what I needed to do about getting it sent in and repaired. The CS guy was super nice and helpful and told me a tech would check it out and prepare a repair estimate, then they would call and give me a total cost of repair and return shipping charges which would be paid by credit card if I wanted the job done.

He said the average amp repair was a 10~14 day turnaround so imagine my surprise when six days later I got a box from Carvin with a brand spanking new BX500 inside and an invoice which read warranty repair, no charge.

Thinking there some kind of mixup and some poor soul expecting a warranty repair was going to be getting a repair estimate, I called my CS guy to find out if he wanted me to ship the new amp back or send it directly to whoever was waiting on it. He said hold one, let me see what's up. He came back and told me no mix up, no problem, you were honest about everything making you our kind of people, the amp was still within the warranty period and we stand behind our stuff and take care of our people.

It feels good to be one of their people.

 

I've had one experience with Carvin CS. A+

 

Me too. Also A+.