Wasnt sure where to put this. I'm just so happy with this company I have to share this bit with talkbass. I have a stingray5. It is a great bass. However, like many mass produced basses. My ray has had some problems. For instance, right before a gig (as if it could happen at any other time my nut broke. Called Ernie Ball customer service, and got a new one sent out just in time. Recently I got an old lithium battery stuck in my bass. (the battery is 5 months old now) I just know anyday it will die on me. I emailed Ernie Ball and next week here is a new battery box. FREE under warranty. They paid for shipping too! Sorry for the long post. I just find it rare that customer service at any company does such a great job. Especially to the bass players who are not on the a,b, or c or any list like myself. Cheers to Ernie Ball
I've just scored a job with the Australian importer of Ernie Ball and MM. I start in 2 weeks. I'm gonna print this post and stick it above my desk as a constant reminder that it pays to look after your customers
That is good to hear! Cheers!! Congrats, Pete!!! Hope your new job treats you well!!! Just make sure they know that you can't work on Fri. and Sat nights.
I know one of Ernie Ball's grandsons (Casey Ball) and Ernie Ball's Son (Sterling Ball) and they are great people and help a lot, so I can see how their customer service is very good I'll tell Casey and Sterling that you are happy with their Customer Service next time I see them! Peace ~ Tyler
They're muso's. They'd better blardy understand.......... So now I know how the MM Sterling got it's name. Makes you wonder if he's got a grandson named Stingray?
EB customer service is great. Even being apart of the Street Team is pretty nice if i do say so myself. As for the StingRay-i think that name is Leo's creation [musicman]. That's all
I dig that all those proceeds from the HD series went to the Casey Lee Ball Foundation. That's heart, baby.
When the HD series (210/212/410) didnt' go over well on the market, they sold them all on E-bay, and the profits wen to the Casey Lee Ball Foundation. http://www.ernieball.com/clb/
Oh, when you mentioned it I guessed it was probably about his kidney condition. Just wasn't sure because he never mentioned anything about it.
Not on purpose-i was saying that Leo back when MusicMan was just that-no Ernie Ball. The stingray was developed/invented and thus he/musicman came up with the stingray name rather than StingRay being developed by EB.
So Leo had a grandson called Ernie? (I wonder how long I can kee this going before I run out of Leo's relatives?) I was just being silly - ignor me.........