Coming up on my first anniversary with Sims Custom Shop

Discussion in 'Basses [BG]' started by knucklehead G, Nov 8, 2010.

  1. john turner

    john turner You don't want to do that. Trust me. Staff Member

    Mar 14, 2000
    atlanta ga
    as per op's reqeust, this thread is back from the discard pile.
  2. Tigger Bangdang

    Tigger Bangdang Warrior Endorsing Artist

    Feb 8, 2011
    Knoxville, TN
    I live in Knoxville about 2 hours away. Want me to go knocking on his door? 6'5" 235 pounds of lean mean Talkbass representing machine! Well, not too lean anymore..
  3. Thanks John.

    Coming up on my second anniversary with Sims Custom Shop now. This post is probably costing me money.

    Back in May, Sims sent me an email saying if I didn't shut up about him I wouldn't get my money back. We negotiated a bit and I offered to ask a mod to take the thread down and to stop chiming in on every refinishing thread once I received the cash.

    Half of the $500 showed up in my PayPal account, with a memo on the sent payment that $250 would be following. The email he sent me said he would be doing a chargeback on the money via PayPal if I didn't keep the thread down, but I'm taking a page from his book here, and I waited more than the 45 days in which PayPal and most banks will be able to dispute charges.

    He only kept half his end, so I don't feel obligated to keep up on mine. Originally the second $250 was supposed to show up within a week, then within a month. Then he disappeared for a few weeks, and sent me one or two texts saying it was coming soon. Lately he's dropped off the face of the earth again, and hasn't responded to any messages at all.

    I sent Patrick Sims my P bass body in January 2010 after paying him in advance in December 2009. Shortly thereafter, a fire destroyed his shop and all of the guitars he was refinishing. He was under-insured, so instead of telling people what had happened he just vanished. He had offered me a replacement P body that he would make himself, but I had seen some of his work on other websites where people received bodies with split seams and 80-grit scratches on them and declined. The links are in the original UnofficialWarmoth thread in the OP. This also explains why some people got their guitars done and some didn't, it just depends on if you sent it to him pre- or post-fire.

    He claims in the silence that he was working to pay off people who lost gear in the fire, and that I was on the list, but I didn't hear from him for eighteen months after he received the bass body from me so I'm wondering exactly how big this list was.

    I needed the money, so yes I did accept the offer to forget he existed and have this thread taken down. I'm a bit more stable now financially and I don't feel like I'm ever going to be getting my other $250 back, so now is the time to fill in the gaps.

    Anyways. Maybe he'll chime in here, maybe he won't, but I'm done staying quiet about this.
  4. No, but I do appreciate the sentiment. I don't want anyone making any threats against Sims. This thread is up here for information, not trying to get anyone to take action on it aside from not falling into the same pit I did.
  5. Sorry to hear that!

    I hope he doesnt get more people out of Tbass!
  6. That's the idea. With 5000+ views on this thread, I'm hoping the message is starting to get around.
  7. Thumpin_P


    Nov 26, 2006
    Limestone, TN
    Spread the word, Brutha!!!
  8. rummy


    Apr 17, 2006
    Lombard, IL
    Wow. Bump.
  9. john grey

    john grey

    Apr 19, 2011
    Oracle, Arizona
    The bottom line reality is that what occurred was unethical on the part of the proprietor. You should have been given your money back and an apology. He got his insurance check a lot sooner that 18 months ago. This type of dialog on your part is appropriate (IMO) as this individual acted in an extremely negligent, uncaring fashion and was continually unethical.

    He has EVERY right and ability to address this issue in an open and public Forum. No one would deny him his ability to explain the situation. His silence; to you, and to the public, speak louder than anything that could be said.
    Too bad for him. His foolishness and greed will eventually catch up with him. To not make right a simple transaction and further; to not explain himself will shy many potential customers much more than a simple complaint on your behalf.
  10. By requesting that I take this down, he obviously is well aware of this thread and is at least somewhat following it. It might be the most expensive thread in the history of Talkbass at this point, but I'm hoping nobody else gets screwed by this guy. Even if the fire was a one-time issue, look at the customer service skills. He's cheaper than Marty Bell but you pay in advance and its a crapshoot on getting anything back from him.
  11. JayBassD


    Aug 5, 2011
    Family Member: JayDee Custom Guitars
    You should add a 'not to be confused with Sims Custom Shop UK' on their somewhere as there is one, and as far as I'm aware their work is no where like the bloke from the US you're describing. :)
  12. grendle


    Mar 4, 2011
    Central FL
    Too bad he's a flake, he does some nice work. That's no way to do business though and can get you in trouble quick.
  13. johnk_10

    johnk_10 vintage bass nut Supporting Member Commercial User

    Feb 16, 2008
    Washington, Utah
    John K Custom Basses
    IME, a fully cured paint job will chip more easily than one that hasn't, but one that hasn't fully cured will dent and make impressions when you mount the hardware. either way, sorry to hear about these problems, especially the OP's dilemma.
    if your body was metallic or pearl, unfortunately there's a better than good chance that touching it up will look worse than the chip, but clear or opaque colors can yield decent results.
  14. That was discussed on the first page, but I can't edit those posts to add anything now.
  15. Soverntear


    Mar 17, 2008
    Wow, what a poopiebag! I have been a painter for a couple years now including industrail spray applications. The guys work is ok, nothing to write home about. Sorry your still dealing with BS from him.
  16. RaginRog

    RaginRog Last guy you want to see is Employee Relations guy

    Nov 29, 2009
    Formerly Staten Island
    Hi Website has some recent updates...he likely put yours on the back burner out of spite.
  17. Munjibunga

    Munjibunga Retired Member

    May 6, 2000
    San Diego (when not at Groom Lake)
    Independent Contractor to Bass San Diego
    ... wonder how the fire started ...
  18. Not sure, but damage control would have been to solve the issue, issue the full refund in a timely manner and prevent 6500 views on a thread like this.

    Hell, there probably would have been an Awesome Customer Service thread if I'd got the call saying, "My shop burned down, your $500 from the insurance money is in the mail." That fire was nothing he could control (hopefully) and once he got everything rebuilt I probably would have sent him another body for take two.
  19. AltGrendel

    AltGrendel Squire Jag SS fan. Supporting Member

    May 21, 2009
    Mid-Atlantic USA.
    Any word?
  20. Nope, though that much is expected. He hasn't tried to contact me and I found better things to do than texting him weekly.

    The sick thing is that this guy is still getting business when so many people have already been screwed.

    With half my money back in my pocket, I consider $250 for a lesson on dealing locally to be money well spent. Better that than falling for some car-shipping Craigslist scam or something.

    Just for fun, this is the email he sent me 03/29/2010, after the fire, when I was asking how that 8-10 week time frame was looking for me.