Over the course of the past few weeks, I've been having to deal with "Quality Control Issues" that have arisen with the particular strings I've been using for more than a decade. I'll leave the manufacturer of those strings un-named for this particular discussion. What I really wanted to talk about was the pleasant interaction I had with the folks at SIT Strings - Mike Vincent in particular. I believe he is in charge of Customer Relations, and if he isn't, maybe he should be! In discussing what I needed as far as strings, he went the proverbial "extra mile", and may very well have won his outfit a new customer. At the very least, his actions have convinced me that I need to take a look at their catalog to see if I can find a set of strings that I can call "my own" for the next 10+ years. Kudos to folks like Mike who make all the difference!