Hi all, I have had only good dealings with the community here and could really use some input on this matter. I recently purchased a Tobias bass from a retailer and when it arrived, it was not nearly like what was shown in the pictures or the description given to me. I contacted the vendor immediately and said that I wanted a refund. The vendor said to ship it back for a return and I shipped it the same night that I received it. Shipped in a very solid Tobias hard case with some packing material- exactly as it was shipped to me. Bass arrived there today and he emails me to say it arrived with a broken headstock. This is a Tobias 5-peice neck, which has always seemed to me like a very tough neck. The vendor told me to file a claim with Fedex and I am out over 1k pending what happens with Fedex. I am not sure what to think and am wondering if this person could have broken the bass to avoid refunding me. That actually seems like a good way to get out of paying a refund. I also read some past posts here on TB stating that shippers try to avoid paying claims. FWIW, I did declare an adequate value and opened a claim today. I really need some good advice with this- has anyone been through this type of thing and come out reimbursed? I am also seriously considering going to the BBB with this business's name. Thanks!